Create a Shared Mailbox and Add it to Outlook
An Office 365 tutorial by Peter Kalmström
 A
shared mailbox allows a group of users to view and send
e-mails from a common mailbox, and it does not require an
Office 365 account of its own, which the personal mailboxes
do.
The shared mailbox can provide a generic e-mail address
for contacts with your company or organization, for example
support@company.com. With a common e-mail address for all
e-mails of the same kind, the e-mail management will become
easier and more efficient.
In this tutorial Peter Kalmström, shows how to create a
shared mailbox in Exchange Online and add it to a local
Outlook and to Outlook Web Access.
Create a shared mailbox
- Open the Exchange Admin center.
- Click on 'recipients' and then on 'shared.
- Click on the plus sign to create a new shared mailbox.
- Fill out the display name and the first part of
the e-mail address.
- Click on the plus sign to add the people or groups
who should have access to the mailbox.
- Click on Save.
When a user has permission on a shared mailbox, it is often
displayed in his/her Outlook automatically. If that does
not happen, depending on profile and settings, the shared
mailbox can be added manually.
If you only want to use the mailbox now and then, or temporarily,
you can add it as Other User's Folder. When you often work
with the mailbox it is better to add it as an Additional
Mailbox, see below, or as an Additional Account,
refer to Set
Up Outlook With Office 365.Add to local Outlook
as Other User's Folder
- Open the Outlook File tab and select Info >Account
Settings >Account Settings.
- Click on Change.
- Click on More settings and then select the Advanced?
tab.
- Click on,Add? and type in the name of the shared
mailbox.
- Click on OK, Next and Finish.
Add to local Outlook as Additional Mailbox
- Open the Outlook,File? tab and select Info >Account
Settings >Account Settings???
- Click on,Change.
- Click on,More settings? and then select the Advanced
tab.
- Click on Add and type in the name of the shared
mailbox.
- Click on OK, Next and Finish.
Add to Outlook Web App
- In the Outlook folders list, right click on the
mailbox name and select Add shared folder.
- Start writing the name of the shared mailbox you
want to add and select the correct option from the suggestions.
- Click on Add.
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