Introduction to Tips on Issue Tracking List Enhancements
A SharePoint Online tutorial by Peter Kalmström
the following Tips articles we will give information that
is especially suitable for SharePoint lists that are used
for incident management, issue tracking and other shared
tasks. Most of what is shown works in the same way for SharePoint
Online and SharePoint on-premises.
Peter Kalmström, CEO and Systems Designer of kalmstrom.com
Business Solutions, will first explain the differences between
the Tasks and Issue tracking list template. In the continuation
he uses a modified Issue Tracking list, but you can do the
same modifications and enhancements if you build your list
on the Tasks list template. Note that these two list templates
currently only are available in the classic interface.
These tutorials are not intended to give a recipe on how
to create the perfect helpdesk list. Instead it is our intention
to point to various options, so that each helpdesk team
can make the modifications that suit them best.
Also refer to the kalmstrom.com Blog:
SharePoint Tips For Issue Tracking Lists
SharePoint issue tracking Articles
your organization often get requests, questions or error
reports by e-mail? Convert them into SharePoint list items
with the kalmstrom.com Outlook add-in
HelpDesk OSP. You can connect HelpDesk OSP
to any SharePoint list, and with HelpDesk OSP you
can also create new list items directly from Outlook.