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Introduction to Tips on Issue Tracking List Enhancements

A SharePoint Online tutorial by Peter Kalmström

SharePoint iconIn the following Tips articles we will give information that is especially suitable for SharePoint lists that are used for incident management, issue tracking and other shared tasks. Most of what is shown works in the same way for SharePoint Online and SharePoint on-premises.

Peter Kalmström, CEO and Systems Designer of kalmstrom.com Business Solutions, will first explain the differences between the Tasks and Issue tracking list template. In the continuation he uses a modified Issue Tracking list, but you can do the same modifications and enhancements if you build your list on the Tasks list template. Note that these two list templates currently only are available in the classic interface.

These tutorials are not intended to give a recipe on how to create the perfect helpdesk list. Instead it is our intention to point to various options, so that each helpdesk team can make the modifications that suit them best.

Also refer to the kalmstrom.com Blog:

SharePoint Tips For Issue Tracking Lists

SharePoint issue tracking Articles

E-mail Converter logotypeDoes your organization often get requests, questions or error reports by e-mail? Convert them into SharePoint list items with the kalmstrom.com Outlook add-in E-mail Converter. You can connect E-mail Converter to any SharePoint list, and with E-mail Converter you can also create new list items directly from Outlook.

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