kalmstrom.com Support Services
|Support is included in
all Community memberships. Our software works in a
complex environment, and making the most
of it requires expert knowledge of both
Outlook, Exchange, Active Directory, SharePoint and other
technologies. Although most of our customers know a lot
of this, it is convenient to have someone to ask when problems
occur. If you describe your situation to us, we can also
point out possibilities that you might not have considered.
Free upgrades are also included in the
Community memberships. As our applications are built on
top of Microsoft’s, we often have to adapt our products
to improvements in the Microsoft products. Our
upgrade processes are always easy to perform, so that users
will have no problems upgrading their installations and
always work with the latest and best version.
When you buy software – any software – you become dependent
on that product and its developer. Joining the kalmstrom.com
Community is an insurance against the trouble
switching to another application will cause you. You will
also help make further development investments possible.
CEO, kalmstrom.com Business Solutions
Europe working days
- Correction of all issues that prevent a correct
usage of the product
- Updates of all products so that they work with the
latest Microsoft technologies
- Your e-mails answered within 24 hours*
- A scheduled IM conference within 36 hours*
- A scheduled telephone or Skype conference within
- Remote connection services
The support contract is valid for how our products work,
and in some cases for Microsoft Outlook or SharePoint, so
that our users can configure these platforms to work best
with our products. However, we do NOT offer free support
on other products or on how to develop new solutions. If
possible we will help with that too, but in that case will
charge you by the hour.
We request that the Member organization assign a
Responsible person for each of the kalmstrom.com
products used. This can be the same person for several products.
If other users send error reports to us we will answer with
a copy to the Responsible in case we think
the user might need assistance from the Responsible. It
is also to the Responsible we send information about updates
and other news.
We have done our best to document each product with video
demonstrations and a manual. This documentation is carefully
built, and we request that the Responsible studies it and
makes an effort to learn the product. During
that process we will of course answer any questions or explain
anything that might be unclear. That way we will learn how
to make the documentation better!
For information about languages and service hours, refer
to the Contact
"You guys are fantastic. Your attention to customer service matches the
excellent quality of your products."
"Come work for me in my IT dept, I love the support you’re giving."
"I give you five stars for politeness and proficiency, because I am also in
a support position, and it's a difficult job."
"I consider your support to be MILES ahead of the many other companies I have
"Thank you again for some of the best software support I have experienced in
I give you five stars, because you have the answers
I need when I need them and deliver them professionally
and with a smile that comes across in your chat!