Support
is included in all Community
memberships. Our software works in a
complex environment,
and making the most of it requires
expert knowledge of
both Outlook, Exchange, Active
Directory, SharePoint and other
technologies. Although most of our
customers know a lot of this, it is
convenient to have someone to ask when
problems occur. If you describe your
situation to us, we can also point out
possibilities that you might not have
considered.
Free upgrades are also
included in the Community memberships.
As our applications are built on top of
Microsoft’s,
we often have to adapt our
products to improvements in the
Microsoft products. Our upgrade
processes are always easy to perform, so
that users will have no problems
upgrading their installations and always
work with the latest and best version.
When you buy software – any software –
you become dependent on that product and
its developer. Joining the kalmstrom.com
Community is an insurance
against the trouble switching to another
application will cause you. You will
also help make further development
investments possible.
Peter Kalmstrom
CEO, kalmstrom.com Business Solutions
For information about languages and service hours,
refer to the
Contact page.
TERMS
kalmstrom.com Responsibility
Correction of all issues
that prevent a correct
usage of the product
Updates of all products so that they work with the
latest Microsoft technologies
Your e-mails
answered within 24
hours*
A
scheduled IM conference
within 36 hours*
A scheduled telephone or
Skype conference within
36 hours*
Remote
connection services
*during Western Europe working
days
NOTE:
The support contract is valid for how our products work and in some cases for
Microsoft Outlook, so that our users can configure it to work best with our
product. However, we do NOT offer free support on other products or on how to
develop new solutions. If possible we will help with that too, but in that case
will charge you by the hour.
Member Responsibility
Responsible person:
We request that the Member organization assign a Responsible person
for each of the kalmstrom.com products used. This can be the same person for
several products. If other users send error reports to us we will answer with a
copy to the Responsible in case we think the user might need assistance from the Responsible. It is also to the Responsible we send
information about updates and other news.
Documentation:
We have done our best to document each product with video demonstrations and a
manual. This documentation is carefully built, and we request that the
Responsible studies it and makes an effort to learn the product.
During that process we will of course answer any questions or explain anything
that might be unclear. That way we will learn how to make the documentation better!
"You guys are fantastic. Your attention to customer
service matches the excellent quality of your
products."
"Come work for me in my IT dept, I love the support
you’re giving."
"I give you five stars for politeness and
proficiency, because I am also in a support
position, and it's a difficult job."
"I consider your support to be MILES ahead of the
many other companies I have dealt with."
"Thank you very much for your ongoing partnership in
resolving this issues. I sincerely appreciate your
help and service."
"Thank you again for some of the best software
support I have experienced in ages."
I give you five stars, because you have the
answers I need when I need them and deliver them
professionally and with a smile that comes across in
your chat! :)
Support
is included in all Community
memberships. Our software works in a
complex environment,
and making the most of it requires
expert knowledge of
both Outlook, Exchange, Active
Directory, SharePoint and other
technologies. Although most of our
customers know a lot of this, it is
convenient to have someone to ask when
problems occur. If you describe your
situation to us, we can also point out
possibilities that you might not have
considered.