are some enhancements we wish to give HelpDesk OSP.
The priorities are fluent, but if you like a feature and
wish to make it reality soon,
you are very welcome to
Current development, for release in Q1 2018
HelpDesk OSP Add-in
Replacing the old code with more modern technologies. Using modern technique of interaction with SharePoint. Users will not notice this directly but it will easier for kalmstrom.com to maintain and develop HelpDesk OSP in the future.
Better support for lists on multiple SharePoint sites by creating a global settings list for each site.
Users don't have to define the authentication mode while loging in to a new SharePoint site. Instead HelpDesk OSP will automatically detect the appropriate authentication mode.
HelpDesk OSP Server
Developing a server edition of HelpDesk OSP to remove the dependency of installing Outlook or HelpDesk OSP Add-in and signing to the HelpDesk OSP server. Emails will be converted into the SharePoint tickets automatically as long as the server is running.
Support for all SharePoint field types (currently
only Text and Choice). This is a big project that will
take time. We will probably have to take some field
types one or two at a time.
The HelpDesk OSP installer will create a
mapped list in the selected SharePoint site, for the
administrator to use as it is or customize.
Possibility to create new Outlook fields
and get them transferred to any SharePoint field.
Automatic e-mails. Workflows for automatic
e-mails can be created in SharePoint, and we even have
a manual for it, but creating a workflow is rather complicated
and we would prefer to add the possibility to send automatic
e-mails into HelpDesk OSP.
Possibility to manually create tickets from several
e-mails at the same time by using the Ctrl button
with the Create ticket button.
Possibility to have e-mails marked as read
after ticket creation.
Possibility to manually add an e-mail to an existing
ticket instead of creating a new ticket from it.
This feature is for the cases where the automatic e-mail
threading does not work, for example if the e-mail subject
does not have a ticket ID.
Possibility to have HelpDesk OSPautomatically
open manually created tickets
Make it possible to include CC in the e-mail
Add a feature that enables HelpDesk OSP
to set any custom value in SharePoint on a new
item when it is created.
Make it possible to delete the ticket associated
with a selected e-mail directly from Outlook, without
having to go to the SharePoint list.
View selection for the Statistics and the
Merge ticket feature: we will give the option to select
view from the available SharePoint views and then populate
only the tickets shown in this view in the Statistics/
Merge tickets list.
E-mail threading will be a per list
setting. Now the check box applies to all lists.
Possibility to use HelpDesk OSP with
We plan to build simple web-interface for both our issue-tracking
solutions wherein the user can view and update his/her
own tickets. In addition to that we hope to give users
the ability to record audio updates as well as upload
images directly from their mobile phones.
New version of HelpDesk OSP called HelpDesk OSP Azure. If you want automatic
conversion to happen all the time, you can place
HelpDesk OSP on a server where it runs around the
FAQ). That is how kalmstrom.com uses HelpDesk
OSP, but we want to develop a new version of
HelpDesk OSP that runs on Windows Azure instead.
This service will do the automatic conversion just like
the Outlook add-on on the server, but without Outlook
and with a much easier configuration. See this animation
to get an idea on what we are planning.
You are welcome with your own suggestions on how to improve
HelpDesk OSP! We are grateful if you use the
support e-mail for this, and the more you can describe
how you want it to work, the better. You can leave technical
solution to us, just tell us how you want to use your new