The HelpDesk OSP Manuals

Welcome to download the HelpDesk OSP Manual in .docx or .pdf format.

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You may print this manual or parts of it for use within your organization. You may also change or add text and images to adapt the Manual to your needs.

For administrators we have also a manual on how to enhance HelpDesk OSP with SharePoint Workflows.

HelpDesk OSP logotype
The manual is updated every time a new feature is added to HelpDesk OSP and also at other times if users point out that things need to be clarified.

These are the main sections in the HelpDesk OSP manual:
1   Introduction
2   Requirements
3   The SharePoint site
4   The HelpDesk OSP ticket
5   Installation of HelpDesk OSP
6   Log in
7   First time use
8   The Global Settings List 9   Example Data ‒ for evaluators
10 HelpDesk OSP buttons in Outlook
11  Configuration of HelpDesk OSP
12  Usage
13  Report
14 Community
15  Registration
16  Contact
17  Upgrade HelpDesk OSP
18  Remove HelpDesk OSP
19  General Architecture

The Manual for Use of SharePoint Workflows with HelpDesk OSP is intended for administrators. It describes how to create workflows for sending automatic e-mail notifications, for calculating time spent on each ticket and for ticket archiving. Welcome to download it!

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