Welcome to download and try the full version of HelpDesk
OSP for 30 days without any obligations.
Then you must
the app if you want to continue using it.
HelpDesk OSP can be used with any Outlook
folder, also a public folder or a shared mailbox.
Each user must install the application.
The first user/admin decides what SharePoint
list(s) should be used and configures how the e-mail parts
should be filled out in the ticket. This user needs to have
Design or Full control
permission over the SharePoint site.
Subsequent users only have to perform the steps 1-7 below.
When they connect to the site, the settings made by the
first user are loaded from the site.
Instructions for first user installation: (refer to the
for details and see also the demonstration below.)
Download the file HelpDeskOSPSetup
in .msi or .zip format.(Extract the .zip file.)
Close Outlook if it is open.
Click the .msi file to perform
Open Outlook when the installation
Click the new Configure button
to open the Settings dialog.
The main Configure screen opens, and you will be
prompted to define a SharePoint list.
Log into a SharePoint site.
All the lists of that site will be shown. Select
the list you want to use with HelpDesk OSP.
(Open the General Settings dialog and create
Example Data in the selected list.)
Press the List Settings button in the main Configure
screen to define how the connection between Outlook
and SharePoint should work.
(If the e-mails should be automatically
converted, select Outlook folder to monitor
and check the box for Live Monitoring.)
When the configuration is finished the rest of the HelpDesk
OSP buttons will show up in the Outlook ribbon, and
you are ready to start working!
A SharePoint site, version 2007
HelpDesk OSP helps you get more out of SharePoint
and Outlook, but the application does not help you with
the general configuring of those programs.
.NET Framework 4.0. If you don't
have it installed you can
download it for free from Microsoft. If a client
without .NET Framework 4.0 tries to open the Configure
dialogue, a message window gives this download link.
Other users must register HelpDesk OSP after the
trial period is over.
Insert the key and an e-mail address with the company domain
in the License dialog (button in the General Settings dialog)
to register. This can be done by the administrator for all
No wrapping: the kalmstrom.com downloads only
contain a clean, digitally signed installation file
for the product mentioned on the download page.
We never add any other software to our downloads.
HelpDesk OSP supports SSL,
NTLM, MOSS and WSS
and handles proxy settings and forms authentication.
Use any SharePoint list for
The language of HelpDesk OSP
is automatically set to
the same as of the operative system. Currently Dutch,
English, Estonian, Finnish, French, German, Italian,
Portuguese, Russian, Spanish and Swedish are supported.
This icon in an e-mail shows that
it has been converted into a HelpDesk OSP