to download and try Folder HelpDesk for
30 days without any obligations. After 30 days
the application stops functioning.
To continue using Folder HelpDesk after the trial
period, order a register free
Premium copy of Folder HelpDesk or
Should you decide that Folder HelpDesk is not the
right solution for your organization, you must uninstall
Folder HelpDesk is a client-server
application. The client tools are installed on the clients
and run as an Outlook add-in. The remaining functionality
is supplied by executables that don't have to be installed,
but rather are run directly from the server when needed.
The person who installs Folder HelpDesk must have
Write permissions over the server folder and be Owner of
the Outlook public folder/shared mailbox.
It might me necessary to allow pop-ups
in your browser for the download to work.
Download the file
FolderHelpDeskSetup in .exe or .zip
format.(Extract the .zip file.)
Create a Folder HelpDesk
directory in any shared file folder on your
server for the Folder HelpDesk shared files.
You can use either a UNC-path, such as \\servername\sharename,
or a mapped drive, such as Y:.
From a client that has Outlook
installed and access to the Folder HelpDesk
directory, click the file FolderHelpDeskSetup.exe to start
Select New installation and then
the Folder HelpDesk
directory you just created. If you placed the
setup file there, this folder will be selected by default.
Select language. Fifteen European
languages are supported.
Next step is the actual installation to the
Folder HelpDesk directory. The client tool
is also silently installed on the machine you use for
Select or create an Outlook folder
of the type Mail and Post Items for Folder
Select or create a database where
the tickets and settings will be stored ' Access or
SQL server. This only has to be done by the admin/first
Before Folder HelpDesk can be used on
other machines, each client has to go into the
Folder HelpDesk directory and run the file
to install the client tool.
This user should have local administrator
The file FHDClientSetup.msi
may also be used for a central installation
of the client tools via Active Directory.