Welcome to download and try Folder HelpDesk for 30 days without any obligations. After 30 days the application stops functioning.
To continue using Folder HelpDesk after the trial period, order a register free Premium copy of Folder HelpDesk or RegisterFolder HelpDesk. Should you decide that Folder HelpDesk is not the right solution for your organization, you must uninstall it.
Folder HelpDesk is a client-server application. The client tools are installed on the clients and run as an Outlook add-in. The remaining functionality is supplied by executables that don't have to be installed, but rather are run directly from the server when needed.
The person who installs Folder HelpDesk must have Write permissions over the server folder and be Owner of the Outlook public folder/shared mailbox.
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Download the file FolderHelpDeskSetup in .exe or .zip format.(Extract the .zip file.)
Create a Folder HelpDesk directory in any shared file folder on your server for the Folder HelpDesk shared files. You can use either a UNC-path, such as \\servername\sharename, or a mapped drive, such as Y:. FAQ
From a client that has Outlook installed and access to the Folder HelpDesk directory, click the file FolderHelpDeskSetup.exe to start the installation.
Select New installation and then the Folder HelpDesk directory you just created. If you placed the setup file there, this folder will be selected by default.
Select language. Fifteen European languages are supported.
Next step is the actual installation to the Folder HelpDesk directory. The client tool is also silently installed on the machine you use for the installation.
Select or create an Outlook folder of the type Mail and Post Items for Folder HelpDesk.
Select or create a database where the tickets and settings will be stored ' Access or SQL server. This only has to be done by the admin/first user.
Before Folder HelpDesk can be used on other machines, each client has to go into the Folder HelpDesk directory and run the file FHDClientSetup.msi to install the client tool. This user should have local administrator rights. The file FHDClientSetup.msi may also be used for a central installation of the client tools via Active Directory. FAQ
No wrapping: the kalmstrom.com downloads only contain a clean, digitally signed installation file for the product mentioned on the download page. We never add any other software to our downloads. Blog post
Folder HelpDesk supports Windows Vista and above Outlook 2007 and above and Office 365 Outlook
Folder HelpDesk works with both 32- and 64-bit versions of Office and Windows