Folder HelpDesk Demonstrations

FolderHelpDesk logotypeWelcome to watch and share these video demonstrations on how to set up and use Folder HelpDesk.


 
 

1. Introduction to Folder HelpDesk


A general overview of Folder HelpDesk.
  https://youtu.be/pKjRdRxrR6c
 
 

2. Install Folder HelpDesk


Learn how to install Folder HelpDesk on the server and on the clients.
  https://youtu.be/pKjRdRxrR6c
 
 

3. Manual conversion of e-mails into tickets


Learn how to convert incoming e-mails into tickets manually.
  https://youtu.be/NngZQDzoJHw
 
 

4. The Folder HelpDesk Setting


Learn how to configure Folder HelpDesk for your organization.
  https://youtu.be/3Zr95VOYwk0
 
 

5. Automatic e-mail conversion


Learn how Folder HelpDesk can convert incoming e-mails into incident tickets automatically.
  https://youtu.be/OErZrUosX7M
 
 

6. Search Open and Closed tickets with Folder HelpDesk search


The Folder HelpDesk Search feature searches all the ticket text and you can search both open and closed tickets.
  https://youtu.be/3Vrhc4ikO7E
 
 

7. The Folder HelpDesk Excel Reports


Folder HelpDesk generates Excel reports on many different aspects of the ticket management, and you can also create your own reports on the Folder HelpDesk data.
  https://youtu.be/VnMP9GZVjiM
 
 

8. The Folder HelpDesk kanban view


Presentation of the kanban view that comes in version 14 of Folder HelpDesk.
  https://youtu.be/cghEOwKStXQ
 

9. Customize the Folder HelpDesk ticket form


This demo shows the next version of Folder HelpDesk, which will have a kanban view. You need to have some understanding of HTML code to customize the ticket form.
  https://youtu.be/6Elq0JNzUvA
 
 

10. Create a Date Due View for the Folder HelpDesk tickets


Learn how to create an Outlook view that sort tickets after the date they are due.
  https://youtu.be/3jFQaA_1qPw
 
 

11. Create a View that shows tickets for selected Responsibles


Learn how to create an Outlook View that filter the tickets so that only the tickets for certain responsible persons are shown.
  https://youtu.be/67InmqOyxPs