Converter converts incoming e-mails into SharePoint
list items. Rich text, formatting, attached files, embedded
images, priority, sender information ‒ all is included in
E-mail Converter has been on the market since 2010, earlier under the
name HelpDesk OSP.
With E-mail Converter you can also create SharePoint
items from Outlook. The item opens after creation, so that
you can fill it out and save it without having to go to
E-mail Converter combines three main parts:
Add-in for Outlook, installed on
every user’s client machine or on a server placed Outlook
for use with OWA. There is no installation on the SharePoint
site. Once installed in Outlook, E-mail Converter
works with all profiles, for example with an Office
365 Outlook account.
SharePoint Lists. E-mail Converter
works with all list templates provided
by Microsoft for SharePoint, and they can be highly
customized to suit the organization's needs.
Excel report for performance analysis.
Tickets can be created:
Manually from a selected e-mail, appointment or
Automatically from all e-mails in a defined folder.
Manually when an issue is reported in another way.
Sender information can be taken from the Outlook contacts
or from the Global Address list.
Distribute incoming e-mails from different
folders to different SharePoint lists.
E-mail threading: add all e-mails for the
same case in one SharePoint item.
Merge several SharePoint items, or parts of them,
E-mail Converter gives new possibilities:
Less is more ‒ SharePoint is doing a lot of the
Subscriptions from EUR 158 / USD 190 per month for the
Minimum level. We however recommend at least the Medium
level, at EUR 183 / USD 209, which also gives you the items
on a SharePoint kanban board, a tool for custom item archiving
and an app for items management in mobile devices.