kalmstrom.com Remote Sessions
Even if the kalmstrom.com Solutions are built to be easy
to use, they work in a complex environment and problems
may occur. Sometimes a remote session is the quickest way
to solve an issue, and after testing several third party
applications we have found TeamViewer to be the best for
our requirements. In a perfect world no remote sessions
are necessary, but in reality they are, and we can only
try to make them as smooth as possible.
TeamViewer works behind firewalls, and it is a very safe
product. The data channels are completely secure with key
exchange and AES (256 Bit) session encoding. This is the
security standard also used by https/SSL. No installation
is needed on your computer.
Process, detailed description
- You get an invitation to a remote session,
either by e-mail from the kalmstrom.com support or in
a kalmstrom.com support chat.
TeamViewer exe on the machine
you have trouble with.
- The kalmstrom.com
TeamViewer exe opens a dialog
where you are shown login details
that you should give to the kalmstrom.com technician.
- Call kalmstrom.com via the online
chat and select the technical department. Give the login
details to the kalmstrom.com technician who answers
your call and explain that you have been invited to
a remote session. If you can give the ticket number
of your support case, it is all
- When you have given the login details to our technician
the connection is up quickly, and your screen will be
shared automatically. By giving the login details to
the kalmstrom.com technician you allow him to see and
manage your screen.
The chat conversation during remote sessions must be held
in English. However, as our technician will see your screen
and you can demonstrate your issues, you don't have to be
fluent in English to manage a remote session.
TeamViewer automatically adopts the language selected for
your operating system if it is German, French, Italian,
Spanish, Japanese, Korean or Turkish. In other cases English
will be used.
If you don't already have
the kalmstrom.com TeamViewer exe on your computer you
must either run it directly or run it after download. Different
browsers behave differently:
Internet Explorer and Opera ask if you wish to run or save
the file. Then you can just select to run it (if you don't
wish to download it first, of course).
In Google Chrome and Firefox you must first save the file
and then click the file to run it.