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kalmstrom.com FAQ – HelpDesk OSP


Category HelpDesk OSP

Type Errors

Problem Buttons: I cannot see the HelpDesk OSP buttons in Outlook.

Buttons: I cannot see the HelpDesk OSP buttons in Outlook

Please check if the HelpDesk OSP add-in is disabled or inactive in Outlook.

If it is disabled
  1. Open the ‘File’ tab and select ‘Options’.
  2. An Outlook Options window will open. Click on ‘Add-ins’.
  3. From the ‘Manage’ dropdown select ‘Disabled Items’ and click on ‘Go…’
  4. Select HelpDesk OSP and click on ‘Enable’.
If it is Inactive
  1. Open the ‘File’ tab and select ‘Options’.
  2. An Outlook Options window will open. Click on ‘Add-ins’.
  3. Select HelpDesk OSP and click on ‘Go…’
  4. Check the box HelpDesk OSP and click OK.