Category Folder HelpDesk
Problem Delete tickets from the database. How do I do that?
Delete tickets from the database. How do I do that?Use the Folder HelpDesk buttons to delete a ticket both from Outlook and from the database.
From the ticket list in the Folder HelpDesk folder you can delete a ticket from Outlook and from the database by using the
Delete button in the Folder HelpDesk toolbar in the Outlook ribbon.
From inside the ticket you can delete it from Outlook and from the database with the X button in the Toolbar strip.
If you have deleted tickets only in Outlook, and wish to delete them from the database later, you have two alternatives:
Note that tickets that are deleted from the database cannot be seen in the Excel reports.