Automatic e-mail conversion: How can
we use an Outlook rule to forward incoming
e-mails to a folder monitored by Folder
In Microsoft Outlook you can create rules
for incoming e-mails. A rule performs an
action automatically, based on the conditions
you have specified. For example, an e-mail
can be moved from the inbox to a specific
folder according to the condition you have
assigned to the rule.
Note that rules do not apply to e-mails
that have been read. They only apply to
To create rules for Outlook follow the steps
- Open Outlook and click on the
Rules button under the HOME tab.
- Select Create Rule"
- A Create Rule dialog will open.
Here you can select conditions through
checkboxes (Refer to the image below).
- You can create a rule for
a specific person. When he/she
sends you an e-mail, it will
automatically be moved to the
specific folder that you will
- You can also specify a word
(For example, Folder HelpDesk
) in the subject. When an
e-mail subject contains that
word, the e-mail will automatically
be moved to the folder that
you will assign.
- Click on Select Folder" A Rules
and Alerts dialog will open. Under
"Choose a folder", select a folder
or click on New"
- When you click on New" A
"Create New Folder" dialog will
open. Write the name you want
to give to the folder (for example,
"FHDLiveMonitoring" in the image
below) and click OK.
- Now a folder named FHDLiveMonitoring
- Click OK. A Success dialog will
open. To run this rule on messages
already in the current folder, check
- Now click on OK. The rule is
- In the Outlook ribbon, click
Configure in the Folder HelpDesk
- A Configure dialog will open.
- Click on the E-mail Folders
tab to set Folder HelpDesk
to monitor a folder. Folder HelpDesk
will then automatically pick up
all incoming e-mails to that folder
and convert them into tickets.
- Click the + sign to add a folder.
If you wish the folder to be a public
folder, click OK and you are asked
to select a folder. For a shared
mailbox the name of the folder must
be written in.
- Click OK, and the folder will
be monitored by Folder HelpDesk.