Category Folder HelpDesk
Problem E-mail threading: how can we track e-mail history in Folder HelpDesk?
E-mail threading: how can we track e-mail history in Folder HelpDesk?For both manual and automatic conversion it is possible to add incoming e-mails to an existing ticket. Refer to the Folder HelpDesk manual for detailed information.
Manual conversionIf you convert e-mails to tickets manually, you are asked if you want to create a new ticket or add the e-mail to an existing ticket.
Automatic conversion:There are two ways of saving associated e-mails to a ticket automatically: