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kalmstrom.com FAQ – Folder HelpDesk

Category Folder HelpDesk

Type Features

Problem OWA: Are all the functions accessible via webmail/OWA using IE? Or Mozilla?

OWA: Are all the functions accessible via webmail/OWA using IE? Or Mozilla?

You can read tickets and KBase articles via Outlook Web Access/Outlook Web App (OWA) using any browser supported by Microsoft. You cannot, however, create new tickets nor edit anything but the problem descriptions.

 The reasons we have not built a web interface with Outlook Web Access interface are the following:

  • Microsoft's support for web forms in OWA is very minimal.
  • We would have to build a version for each version of OWA, since there are significant differences between each version. Also, the localization issues are non-trivial. Most likely we would have to support more than 50 different form variants and we would constantly have to worry that a service pack for Exchange or IIS might break it.
  • Folder HelpDesk itself requires nothing to be installed on the Exchange server itself. That is an important point for many customers. "Don't touch the Exchange-server" is a common policy which we respect! Customizing OWA or installing web forms requires some significant changes to your Exchange server.

Instead we have developed another helpdesk product built on SharePoint, E-mail Converter. With E-mail Converter you can reach the tickets from any browser.
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