Category Folder HelpDesk
Problem OWA: Are all the functions accessible via webmail/OWA using IE? Or Mozilla?
OWA: Are all the functions accessible via webmail/OWA using IE? Or Mozilla?You can read tickets and KBase articles via Outlook Web Access/Outlook Web App (OWA) using any browser supported by Microsoft. You cannot, however, create new tickets nor edit anything but the problem descriptions.
The reasons we have not built a web interface with Outlook Web Access interface are the following:
Instead we have developed another helpdesk product built on SharePoint, HelpDesk OSP. With HelpDesk OSP you can reach the tickets from any browser.