Category E-mail Converter
Problem Why E-mail Converter: doesn't SharePoint already support incoming e-mail? Why do I need E-mail Converter?
Why E-mail Converter: doesn't SharePoint already support incoming e-mail? Why do I need E-mail Converter?It is correct that SharePoint supports incoming e-mail, and here is a description on how to set it up: https://technet.microsoft.com/en-us/library/cc262947.aspx
The main technical difference between E-mail Converter and the e-mail feature conversion in SharePoint is that E-mail Converter is a client-side Outlook-add-on. It runs on a client connected to both Outlook and SharePoint. This of course has its drawbacks, but we believe that the benefits are substantial. Here are some explanations why so many organizations have opted to use E-mail Converter for their incident management / issue tracking: