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kalmstrom.com FAQ – E-mail Converter


Type Features

Problem Ticket differentiation: can I convert e-mails from different folders into tickets in different SharePoint lists?

Ticket differentiation: can I convert e-mails from different folders into tickets in different SharePoint lists?

Yes, you can.

You can let E-mail Converter monitor several folders automatically and direct the converted e-mails to different lists, like in the example on the screenshot below. Here E-mail Converter is set to do the following:

  • E-mails that are directed to the "HelpDesk" folder are converted into list items in the SharePoint-list "HelpDesk"
  • E-mails that are directed to the "Issue tracking" folder are converted into list items in the SharePoint-list "Internal"

For more info, refer to the manual for the E-mail Converter edition you are using.



When you use E-mail Converter with multiple SharePoint lists and convert the e-mails manually with the Outlook edition, you can select what list to place each converted e-mail in when you press the convert button. To get a choice of lists, click the “Convert” text or the little arrow below the button.

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