Even if the kalmstrom.com solutions are built to be easy to use,
they work in a complex environment and problems may
occur. Sometimes a remote session is the quickest way to solve an issue, and after testing several
third party applications we have found TeamViewer to
be the best for our needs.
In a perfect world no remote sessions are necessary, but in reality they are and we can only
try to make them as smooth as possible.
TeamViewer works behind firewalls, and it is a very safe product. The data channels are completely secure with key exchange and AES (256 Bit) session encoding. This is the security standard also used by https/SSL.
No installation is needed on your computer.
Process
You get an invitation to a remote session, either by e-mail from the kalmstrom.com support or in a kalmstrom.com support chat.
Run the kalmstrom.com
TeamViewer exe
on the machine
you have trouble with.
The kalmstrom.com
TeamViewer exe opens a dialog
where you are shown login details
to forward to the kalmstrom.com technician.
Call kalmstrom.com via the online
chat
button and select the technical department. Give the login details to the kalmstrom.com technician
who answers your call and explain that you have been invited to a remote session. If you can give the ticket number of your support case, it is all
the better.
When you have given the login details to our technician the connection is up quickly, and your screen is shared automatically.
By giving the login details to the kalmstrom.com technician you allow him to see and
manage your screen.
Service hours for remote sessions
Between 08 AM and 04 PM UTC. Other hours are available on request.
Language:
The chat conversation during remote sessions must be held in English. However,
as our technician will see your screen and you can demonstrate
your issues, you don't have to be fluent in English to manage a remote session.
TeamViewer automatically adopts the language selected for your operating system if it is German, French, Italian, Spanish, Japanese, Korean or Turkish.
In other cases English will be used.
Browsers
If you don't already have the kalmstrom.com TeamViewer
exe on your computer you must either run it directly
or run it after download. Different browsers behave
differently:
Internet Explorer and Opera ask if you wish to run or save the file. Then you
can just select to run it (if you don't wish to download it first, of course).
In Google Chrome and Firefox you must first save the file and then click the file to run it.
