Welcome
to download and try Public Folder
HelpDesk for
30 days without any
obligations. After 30 days the
application stops functioning, and you
must either register it or
uninstall it (through the Control
Panel).
Public Folder HelpDesk is a
client-server
application. The client tools are
installed on the clients and run as an
Outlook add-in. The remaining
functionality is supplied by executables
that don't have to be installed, but
rather are run directly from the server
when needed.
Permissions
The person who installs PF HelpDesk
must have
Write permissions over the
server folder and be Owner of the Outlook public
folder/mailbox. Installation to a local
PST for testing can be done by any user
without needing any special privilege.
Instructions for new installation of Public
Folder HelpDesk in a public folder.
(For details
and for installation in a shared mailbox, refer to the
Demonstrations and
the
Manual.)
Download the file
PFHelpDeskSetup
in .exe or .zip format.(Extract the .zip file.)
Create a PF HelpDesk
directory in any shared file folder on your
server and install the file
PFHelpDeskSetup.exe
into it. You can use either a
UNC-path, such as \\servername\sharename, or a
mapped drive, such as Y:.
FAQ
From a client that has access
to the PF HelpDesk directory, click the
file PFHelpDeskSetup.exe to start
the installation.
Select New installation and
then the PF HelpDesk directory
you just created.
Select language. Fifteen
European languages are supported.
Next step is the actual installation to the PF
HelpDesk directory. The client tools are also silently installed on the machine you use for the installation.
Select or create an Outlook folder
of the type Mail and Post Items for PF HelpDesk.
Select or create a database where
the tickets and settings will be stored ‒ Access, SQL server or SQL Azure. This only has to be done
by the admin/first user.
Before PF HelpDesk can be used on other machines, each client has to
go into the PF
HelpDesk directory and run the file PFHelpDeskClientTool.exe
to install the
client tools. This user should have
local administrator rights.
When the
30 days evaluation period is expired the
administrator must register PF HelpDesk
to continue using the application. This is
done via the Register tab
in the Settings. If the person who registers
PF HelpDesk has owner's
right over the
PF HelpDesk folder in Outlook, the
registration is done for all users of
PF HelpDesk.
To receive a free registration key,
contact us if you are a member of
kalmstrom.com Community.
Not a member yet?
Become a
member and use as many of our products
as you wish!
If you have problems downloading an .exe-file you
can try this alternative, which downloads a .zip-file.
When you extract the .zip-file you will get the
.exe-file from the download above.
