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®
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Public Folder HelpDesk
Public Folder HelpDesk
for Microsoft
®
Outlook
®
issue tracking and user support based on Outlook and Microsoft
®
Exchange
Public Folder HelpDesk
uses the best of four Microsoft products:
Microsoft
®
Outlook
®
‒ for communication
Microsoft
®
Exchange ‒ for sharing
Microsoft
®
Excel
®
‒ for reporting and exploration of statistics
Microsoft
®
Access
®
/ Microsoft
®
SQL Server
®
‒ for storage of statistics
Ratings
Public Folder HelpDesk
gives a simple and efficient solution for help desk, customer support and issue tracking. With
Public Folder Helpdesk
you will never more be overwhelmed by requests.
Work through Outlook
Public Folder Helpdesk
offers a well-known and user friendly interface, right inside Outlook. Users familiar with Outlook can start working with
PF Helpdesk
at once. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information – all with the simplicity you are used to in Outlook.
Features:
Can be installed in a shared
mailbox
instead of a public folder.
Mailbox monitoring
– manual or automatic conversion of incoming e-mails into helpdesk tickets, complete with rich
text, screenshots and attached files.
FAQ
FAQ
answers are easily created and added to ticket.
PF HelpDesk
Ticket
Ticket retrieval also from an
online form
(.xml files).
Ticket history
‒ e-mail threading for both manual and automatic conversion.
FAQ
Open tickets are stored both in Outlook and in an Access or SQL Server database.
Automatic
e-mail notifications.
FAQ
Create Outlook
Tasks
from tickets and vice versa
Supports ITIL
More info
Compatible with Microsoft
®
Windows Vista
®
and Microsoft
®
Office 2007*
* To use
PF HelpDesk
with Office 2007 you need to have Office Web Components installed.
Download
.
PF HelpDesk
is free for members of
kalmstrom.com Community
Memberships from
100 EUR / 150 USD
/ ≈ 100 GBP
per month
– no per user fee
Use
PF HelpDesk
with:
OLAP Reporting Tool
– facilitate business intelligence by following up performance with the statistics tool integrated in
PF HelpDesk
.
KBase
–
tickets are easily converted into articles for sharing in an Outlook public folder or on a website or intranet.
Do you use SharePoint? Do you prefer a web based helpdesk solution?
In that case
HelpDesk OSP
for Outlook and Microsoft
®
SharePoint or Office Live might be a better choice.
See also
Buy
Try
Upgrade
Revisions
Slideshow
Demonstrations
Manual
ITIL
Press release
Comparison with
HelpDesk OSP
FAQ
Questions? Ask us!
Live Help
or send us an e-mail
Public Folder HelpDesk
works with Windows 7 and Windows Server 2008 R2.
Among organizations using
Public Folder HelpDesk
for support handling and information sharing you can find:
ABB Industriunderhåll AB, Alzey-Worms, Anrad Corporation, AVEVA GmbH, Balzers AG, Banverket, Bernhard Schulte Shipmanagement, Boston University, Brinks Hofer Gilson & Lione, BT Berlin Transport GmbH, California Native American Government, Campagnolo Commercio Spa, CARE International Uganda, CareNex Health Services, CGG, Chicago museum of Contemporary Art, ComelFex AG, Comparex.hu, Compassion International, Computer Service Bernhausen Lass & Wolf GbR, Connecta, Curriculum ICT Services, Cybercom Sweden, Cyberlink, Dalum Landbrugsskole, Danish Police, Datec, Derrick Corporation, DHL Freight Finland, Diners Club NZ, Dressler GmbH, EATON Fluid Power, ebm-papst Mulfingen GmbH & Co. KG, Ecole hôtelière de Lausanne, EMI Music, Enterprise Security Solutions, Equirex Leasing Corp., Escola Americana de Campinas,ETEC, European Centre for the Development of Vocational Training, Fast Lane, FDR Service Corp., Financial Credit Network, Inc., FMC Measurement Solutions, Food Ireland, Foodbank - Western Australia, Frankfurter Societäts-Druckerei GmbH, GoLite LLC, Gothia Financial Group, GovanBrown, Graf+Cie AG, Haglöf Sweden AB, Hampton Affiliates, Harvard University Faculty Club, Harvey Ingram LLP, Helicopter Support, Inc., HIGHDEAL, HOSTELERIA UNIDA, S.A. Hukuk Grup Müdürü-Denizbank, Hydramarine AS, HyperTec Group / L-3.com, Hyresgästföreningen, Iduna AB, Ikano PLUS Finanzservice GmbH, io-market AG, Inspire Pharmaceuticals Inc, Integrated Asset Services, InteliGro Business Associates, Inc., International Space University, ItN Nanovation AG IT / ITK, K3 Net Solutions GmbH, Johanniter-Unfall-Hilfe e.V. LV NRW, Kall Telecom, Kelk Consulting Group, Klinikum Mutterhaus der Borromäerinnen GmbH, Kommuneforsikring A/S, Kommunikation & Computer Gmb, Konica Minolta Business Solutions Norway, Kreis Nordfriesland, LANSOL GmbH, Lappeeenrannan University of Technology, Le Groupe Harnois, Liber AB, Linkatech Technologies Inc., Lotto-Toto GmbH Sachsen Anhalt, M&T Bank Corporation, M+R Metzger u. Richner Transport AG, MAFRA, a.s., MagnaCare, MAP Sverige AB, Maurices Fashions, Meister Abrasives AG, MEKTA P/F, Microsoft Inc., Mineralöl GmbH, NATO School, NEMI Forsikring ASA, Newsnet, Network Innovation, Newsnet, NHS Information Authority, Nordex Aktiengesellschaft, Northrop Grumman, Note Printing Australia, Novozymes A/S, Nyköpings kommun, OOO MAN Avtomobili Rossiya, ORC Worldwide, Oswald Companies, OWENS-ILLINOIS Polska S.A., Peterson Engineering, Inc., Portes Lemieux inc., P.E.G. EINKAUFS U. BETRIEBSSCHAFT, Parents Against Liquor, Pelco, Pelonis USA, Ltd., Penn National Insurance, Pentax medical, Photocolor Kreuzlingen AG, Pizza Hut Hong Kong, PK Electronics nv, planet 33 AG, PLIVA Krakow, Pharmaceutical Company S.A., Polizeipräsidium Niederbayern/Ob, pr-dv Systeme GmbH & Co. KG, PT. Kaltim Prima Coal, Public Radio International, QSC Audio Products, R. Stahl AG, R.K. Network, REJLERS INGENJÖRER AB, Reditune Bornhauser GmbH & Co KG, Research International , Ricker Oil Company, Rikskuponger, Rinnai Australia, Rotes Kreuz Krankenhaus Kassel, Rural Municipality of Jyväskylä, Röda Korsets Högskola, San Diego State University, Scan Global Logistics, Scandinavian Sensys, Service Partner AB, SCHÖNHOFER SALES, SELECTA GMBH, Sequel Business Solutions, SHS Viveon AG, Siemens, Significant GFK, Siliconhenge ICT, Sipex Corporation, Skandia Leben AG, Skaugen PetroTrans Inc., Skogforsk, S.A., Smiles Change Lives, SMITHFIELD FERME SRL, Softadvice, Sogndal Kommune, SolarWorld AG, Solute gmbh, Sony Corporation of Panama, Spenncon AS, SSA Softsolutions, Stadt Lüdenscheid, Standard & Poor's, Statistiska Centralbyrån, Stadtwerke Iserlohn GmbH, Stichting Zuiderzeemuseum, Stokes Technologies, Inc., Storopack Hans Reichenecker GmbH, Storebaeltsforbindelsen, Svenska Bil AB, Sykehusapotekene ANS, Synlab GmbH, Taipei European School, Tangram Systems Computer GmbH, TechAnalysts, Technology Center of Aristotle University of Thessaloniki, Tecnológico de Monterrey University System, Teemu Seesto, Teen Mania Ministries, Tekla Oyj, TELEPHONEBOX.COM, The Minnesota State Academy for the Blind, The Rockefeller University, The Times, Third Ave Management, Thornburg Investment Management, Tiger Drylac Canada, TRIDONICATCO Ges.mbH & Co KG, Tupperware, United Nation For Refugees And Work Agency In Palestine, United Nations Development Programme, Universal Studios International BV, University at Buffalo NeuroSurgery Inc., University of British Columbia, University of Florida Dept. of Surgery, University of Sydney Union, UPC - Technical University of Catalonia, Universität Paderborn, Uppsala universitetsbibliotek, US Army Corps of Engineers, US Department of Veterans Affairs, USSTRATCOM, Veolia Verkehr GmbH, Western Region Health Centre , Victoria Theatre Association, Wings of Life, WLSB-Service GmbH, VoicePlus, Wyong Shire Council, XAAR Plc, Xerxes AG, Ysgol Eirias/Eirias High School
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