The slideshow gives an overview of HelpDesk OSP.
Watch it, and if it seems to be what you want, you are welcome
to
download the application and test it for 30 days.
"It is quite straightforward from the outside, but there is some really complex algorithm/programming beneath. Encapsulating all those complexities into friendly interfaces is the key."
kalmstrom.com Lead Developer Bahrur Ipham