HelpDesk for Outlook and SharePoint – connects Outlook^® to SharePoint^®

Use HelpDesk for Outlook and SharePoint for issue tracking and user support

HelpDesk for Outlook and SharePoint is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint. The SharePoint site is an environment that Microsoft is favoring strongly. This makes HelpDesk for Outlook and SharePoint safe for the future, and users get a lot of features and possibilities. HelpDesk for Outlook and SharePoint of course supports Office 2007.
HelpDesk for Outlook and SharePoint combines three main parts: Outlook add-in installed on every helpdesk worker’s client machine Report generator SharePoint List templates
Organizational License – 500 EUR / 820 USD / ≈ 490 GBP - no per user fee     for more info, refer to the purchase page
HelpDesk for Outlook and SharePoint ticket example	Tickets can be created: Manually from a selected e-mail Automatically from all e-mails in a defined folder The body of the ticket gets the same formatting as the e-mail, and attached files are included. Manually when an issue is reported in another way Sender information can be taken from the Outlook contacts or from the Global Address list.
	HelpDesk for Outlook and SharePoint gives new possibilities: Less is more ‒ SharePoint is doing a lot of the work Great customization possibilities Easy to use multiple helpdesks Automatic alerts Works with all the list templates provided by Microsoft