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HelpDesk OSP – connects Microsoft® Outlook® to SharePoint®/Office Live®

Co-operate on Issue Tracking and User Support


HelpDesk for Outlook and SharePoint, the application that makes SharePoint a versatile tool for issue tracking and user supportWith HelpDesk OSP the Outlook toolbar gets buttons for conversion of e-mails into tickets = list objects in SharePoint or Office Live Small Business. Attached files, .html, priority, caller information ‒ all is included. Global Setting by the first user.
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Tickets are created from e-mails and show up as list items in SharePoint


SharePoint/Office Live is an environment that Microsoft is favoring strongly. This makes HelpDesk OSP safe for the future, and users get a lot of features and possibilities.

HelpDesk OSP combines three main parts:

Add-in for Outlook, installed on every helpdesk worker’s client machine or on a server placed Outlook for use with OWA. No installation on SharePoint necessary! 


SharePoint/Office Live Lists. HelpDesk OSP works with all list templates provided by Microsoft for SharePoint and Office Live, and they can be highly customized to suit the organization's needs.


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HelpDesk OSP ticket example

HelpDesk OSP connects Outlook and SharePoint/Office Live
 Tickets can be created:

Manually from a selected e-mail
 

Automatically from all e-mails in a defined folder
The body of the ticket gets the same formatting as the e-mail, and attached files are included.
 

Manually when an issue is reported in another way. Sender information can be taken from the Outlook contacts or from the Global Address list.

 
Distribute e-mails from different folders to different SharePoint/Office Live lists.   FAQ


E-mail threading: add all e-mails for the same case in one ticket.   FAQ
 
HelpDesk OSP gives new possibilities:
 

Less is more ‒ SharePoint/Office Live is doing a lot of the work
 

Great customization possibilities
 

Easy to use multiple helpdesks
 

See also
Buy
Try
Upgrade
Revisions
Demonstrations
Manuals
A slideshow made in PowerPoint Slideshow
Press release
  FAQ


Comparison with
   PF HelpDesk


Questions? Ask us!



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Optimized for
Outlook 2010 32-bit

HelpDesk OSP takes advantages of the Outlook 2010 Ribbon





Distributed team with members on the run?

Use HelpDesk OSP with OWA and smartphones!
FAQ




 
 




 Try it!
You may download and try the full version of HelpDesk OSP for 30 days.





HelpDesk OSP supports SSL, NTLM, MOSS, WSS.








 Do you prefer a helpdesk based on  Outlook and Exchange? Use Public Folder HelpDesk instead!

These are some of the organizations and companies who use HelpDesk OSP:
   Allegra Network LLC, ArchiMedia Srl, Azure Dynamics, Barr Engineeering, Billings Information Technology Services LLC, Brandon Company, BWA Water Additives, Carmignac Gestion, Coe-Truman Technologies, EnSafe Inc., Fantastiskt.se, Frimo Group GmbH, Grobb Animal, Hector Rail AB, Horry County Schools, Hull York Medical School, IMS, Inverness Medical UK Ltd, Kenora, Marshall Wace Asset Management, Meagher & Geer, Micradex, Ngin automatisering, ParaQuad Victoria, PLLP, RFDS Western Operations, Samueli Institute, SecIT Oy, Sercon, Siemens Healthcare, Skogforsk, Spiritbank, Svenska Bil i Norden AB, Troublefree-it, UC Berkeley University, University of Hertfordshire, ValMark Securities, Whatcom Transportation Authority, Yalumba Wine Company, ZixCorp

Microsoft and the Office logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.