HelpDesk for Outlook and SharePoint – revision history and current file version
Current file versions
|
Filename |
Version |
Last changed |
| HelpDeskOSPSetup.exe (Installer) |
1.30.0305 |
2008-09-16 |
| HOSP.exe |
1.3.190.94 |
2008-09-16 |
| HOSPCube.exe |
1.3.20.162 |
2008-09-18 |
| HOSP.dll |
1.3.0.394 |
2008-09-16 |
| OLAPReporting.exe |
3.0.0.82 |
2008-05-05
|
| NoProgress.dll |
1.1.103.1 |
2008-09-04 |
Revision history
|
| 18
September |
You might get a Microsoft.Jet.OLEDB.4.0 or 'Class not registered (MSADOX.DLL)' when using HOSP Statistics (HOSPCube.exe) over Vista 64 bit. This is now fixed!
|
| 16
September |
Bug fixes:
1) When a SharePoint ticket was created from an e-mail, clicking the URL link of the ticket in the e-mail
sometimes came up with HTTP 400 bad request in IE. However, under the SharePoint list, the ticket
was created. This was due to a bug arising out of a encoding problem in the SharePoint list name that has either a whitespace or
an & symbol. This is resolved now.
2) In the SharePoint list configure tab, the URL link of the selected list displayed in
grayed out textbox is now URL encoded.
3) You might earlier get a HTTP 400 error when clicking a SharePoint ticket URL embedded in
an e-mail when the list belonged to a subsite of a SharePoint site). This
was because the embedded URL had duplicate subsite
name in the embedded ticket URL. This is now fixed.
|
| 8
September |
Two bug fixes:
When using HelpDesk OSP with the MS SharePoint template 'Service Requests' list, you
earlier might get a whitespace between Service and Request in the ticket URL embedded in the converted Outlook email. Clicking this link gave a HTTP 404 Not Found error.
When configuring HelpDesk OSP Settings, if there was a particular SharePoint list entry, which no longer existed
at the SharePoint site, the user could be prompted repeatedly for a failed login. |
| 5
September |
HelpDesk OSP 1.3 first commercial release! 30 days trial from the date of installation. Purchase of license
from within the product. License button added in the
Outlook toolbar. The integrated statistics application, OLAP Reporting tool for Excel, is registered automatically when HelpDesk OSP is registered.
Various bug fixes. |
| 22 August |
The following bugs are fixed:-
When converting an e-mail to a SharePoint ticket, HelpDesk OSP showed an encoding error if
a certain portion of the HTML document of the email was not in conformity with the HTML web specification. In such a scenario, HelpDesk OSP will
now simply upload the e-mail as a .msg file. It will also write some short description of the nature of the problem in the description field of the ticket.
Eg.
"Due to a .html encoding problem, the body field is not available. Instead, the file ’OutlookEmail.msg’ is attached with this ticket.
"
- When a e-mail with attachments was converted to a SharePoint ticket, a SOAP exception error
could be shown. Such error typically arised due to problem in the attachment file (like corruption). In such a case, HelpDesk OSP will display a friendlier message.
- An "Object required" error sometimes came up when switching from one Outlook folder to another.
- Some users got an empty HelpDesk OSP Setting dialog box multiple times. This happened when auto-conversion of e-mails to SharePoint tickets
was enabled.
|
| 14 August |
Bug in Dutch version fixed: in HelpDesk OSP Settings and Statistics tool, the list entries can be displayed as '%1 op %2', instead of 'Tasks on intra.sharepoint.com'. |
| 13 August |
New Beta version of HelpDesk OSP with several improvements:
- HOSP Statistics tool (HOSPCube.exe) is moved to .NET platform (that is, it requires .NET framework 3.5 or above).
- HelpDesk OSP Statistics has an enhanced, more user-friendly interface such as
data grid control to display tickets, resizable form and more control and responsiveness over SharePoint list query processes.
- SharePoint fields having alternative or choice datatype are now supported to be included in the statistics (.cub)
- HelpDesk OSP now support windows authentication (NTLM). This means, if
HelpDesk OSP is used within a company network via a domain user account, it will
make use of the windows authentication mode to connect to the SharePoint site
(that is, no login dialog will be displayed). If however HelpDesk OSP is used to connect to a
SharePoint site outside of the company network (via the internet), it will prompt for a valid user credential.
- Beta testing extended till 10th September 2008.
|
| 21 July |
A new HelpDesk OSP that also works with SSL:
- HelpDesk OSP now supports SharePoint with Secure Socket layer (SSL) over HTTP (HTTPS). eg. https://somesharepoint/helpdesk.
- The domain field is configurable.
- HelpDesk OSP Statistics (HOSCub.exe) can now extract/create a .cub file also from SharePoint lists that uses HTTPS (SSL).
- HelpDesk OSP Settings will ignore any certification error coming out of the secured
SharePoint Site (HTTPS).
(In internet explorer, this certification error will not allow the SharePoint site to be loaded instantly. You will have to
explicitly click "Continue to this website (not recommended)".
This is not the case with HelpDesk OSP though.)
|
| 17 July |
Some bugs in the recently published
version were reported to us, so we fixed them and
published a new version. These bugs were:
- Problem when configuring multiple SharePoint sites
at one time
- Problem when switching between Outlook folders.
- Problem when creating a new ticket after a user remove the
SharePoint website list from the setting
of HelpDesk OSP in Outlook and then re-configured another SharePoint site in the settings.
|
| 15 July |
Beta Testing is extended until 15th August, and the following bugs have been fixed:
- When creating new ticket or converting an email to
ticket, and when user was prompted for
authentication (if the login was not configured to
be saved), if the user clicked 'Cancel', the ticket
anyway got converted.
- Invalid site authentication message when trying to work with multiple SharePoint sites (i.e. with different domain
names). In HOSP Settings, when trying to query another
SharePoint site over an already configured site, it failed to authenticate.
- Duplicate entry of list name in the URL caption (only applicable when using list of a SharePoint sub site). However, this URL duplication
was not used in the inner working of the application,
and hence it
was not a fatal error.
Another improvement is that when ticket is created from an e-mail in Outlook,
it will display the SharePoint ticket in Edit Mode when the user clicks on it.
|
| 27 June |
The following bugs have been fixed:
- When the ScreenSaver was running in the
system, Outlook crashed.
- When any ticket was created using HOSP it
created two files(HOSP_DBUG_TICKET.xml &
KalmstromNuLog.txt) in the C: drive of the
System.
- The Statistics button gave a
message the Beta period was over.
- The Statistics button gave an error
message: Attempting to create a new Scripting.Dictionary
object. This component is usually installed with
Internet Explorer 4.0 or later.
|
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