kalmstrom.com Business Solutions has launched a new version of its issue tracking tool for Outlook and SharePoint, HelpDesk OSP. Version 3 has a totally new design, and some enhancements have also been added.
HelpDesk OSP was born in 2008, when the kalmstrom.com team was asked to develop an Outlook add-on that could connect Outlook to SharePoint. At that time the SharePoint platform was not as common as it is nowadays. CEO Peter Kalmstrom and his developers had mostly developed for Outlook and Exchange, but they entered a new field with their usual enthusiasm. Today Peter is Microsoft certificated SharePoint specialist, and HelpDesk OSP is one of the company's most popular products.
However, in the first versions the dominating task was to create good technical solutions. In this third version the team could also make an
effort with the
design. The goal
was to make HelpDesk OSP more user friendly and nicer to look at.
all input from users and team members and patiently showed new suggestions until everyone in the team was satisfied.
Now when version
3 is released it will be interesting to hear the comments from the users.
HelpDesk OSP V3 also brings other improvements. From the beginning the application was only meant for converting e-mails into SharePoint list items, autimatically or manually and with all formatting, images and attachments kept. As the demand has increased for publishing to SharePoint directly from Outlook, the Blank ticket button in version 3 has more alternatives than before. You may create a totally blank ticket and fill out everything when
the list items opens in Outlook, you may fill out Caller details in Outlook before the list items opens or you may pick the Caller data from the Global Address Book or Outlook Contacts.
The login to the
SharePoint site has been simplified, and
now HelpDesk OSP is even intelligent enough to correct mistakes made by the user. Claims-based authentication has also been added to fully support Office 365.
HelpDesk OSP supports all kinds of SharePoint sites, and the configuration is easy. A Settings form in Outlook handles the
connection between Outlook and SharePoint, and the admin configures it for all users. Subsequent users only have to log into the same SharePoint site to get the SharePoint lists and their mapping to Outlook in their own machines.
The fully functional version of
HelpDesk OSP can be freely downloaded from
the kalmstrom.com website and evaluated for 30
days without any obligations.
kalmstrom.com for more information on
HelpDesk OSP. Also feel free to contact Kate Kalmstrom,
kalmstrom.com Business Solutions is a Swedish brand for well functioning and documented add-ons to Microsoft Outlook, Excel,
Exchange and SharePoint.
Each product adds some functionality to the
Microsoft product it builds on, so when software
from kalmstrom.com is implemented the users can
go on working in an environment they already