HelpDesk OSP – Latest press release
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HelpDesk OSP V2.1 supports Forms Authentication
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kalmstrom.com Business Solutions has released an update of
the add-in that connects Microsoft Outlook
to SharePoint
or Office Live.
Version 2.1 of
HelpDesk OSP support Forms Authentication, a common method for authenticating users in online applications.
The new HelpDesk OSP also has full
support for Unicode, so any characters may be
used.
HelpDesk OSP converts e-mails to list
items in a SharePoint or Office Live site, with formatting, attachments and embedded images intact. Users may also create a new ticket which picks the caller details from the Outlook Contacts or the Global Address List.
Any SharePoint list may be used, and it may be customized just like all other SharePoint lists.
Different e-mails can also be directed to
different lists. Therefore
HelpDesk OSP is a very versatile tool for issue tracking and user support.
HelpDesk OSP can be used with Outlook Web Access, which is especially useful for a team that is distributed to different
places or when members work away from office. When the e-mail threading is enabled, all e-mails concerning the same
case are added to the first ticket, where
they are saved chronologically and easily can be
reviewed and commented on by all staff.
The application
can be left running on a server, where it converts e-mails to tickets automatically around the clock.
A Settings form in Outlook handles the
connection between Outlook and SharePoint/Office
Live, and the admin configures it for all
subsequent users. The login details to the
SharePoint site can be saved, and the password
is encrypted for best security.
When HelpDesk OSP has been used for a
while performance can be studied in the powerful integrated statistics tool,
OLAP Reporting Tool. That way the
application also facilitates business
intelligence.
The fully functional version of
HelpDesk OSP can be freely downloaded from
the kalmstrom.com website and evaluated for 30
days without any obligations.
Refer to
kalmstrom.com for more information on
HelpDesk OSP. Also feel free to contact Kate Kalmstrom,
sales@kalmstrom.com.
kalmstrom.com Business Solutions is a Swedish brand for well functioning and documented add-ons to Microsoft Outlook, Excel,
Exchange and SharePoint.
Each product adds some functionality to the
Microsoft product it builds on, so when software
from kalmstrom.com is implemented the users can
go on working in an environment they already
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