These are some enhancements we wish to give HelpDesk OSP. The priorities are fluent,
but if you like a feature and wish to make it reality soon,
you are
very welcome to
sponsor it.
Under development
HelpDesk OSP Azure
New version of HelpDesk OSP called HelpDesk OSP Azure. If you want automatic conversion to happen all the time, you can place HelpDesk OSP on a server where it runs around the clock ( FAQ).
That is how kalmstrom.com has used HelpDesk OSP, but now we are developing a new version of HelpDesk OSP that runs on Windows Azure instead.
This service will do the automatic conversion just like the Outlook add-on
on the server, but without Outlook and with a much easier
configuration. See this animation to get an idea on what we are creating.
Future development
Mapping
Support for all SharePoint field types (currently only Text and Choice).
This is a big project that will take time. We will probably have to take
some field types one or two at a time.
Possibility to create new Outlook fields and get them transferred to any SharePoint field.
E-mails
Automatic e-mails. Workflows for automatic e-mails can be created in
SharePoint, and we even have a manual for it, but creating a workflow is
rather complicated and we would prefer to add the possibility to send
automatic e-mails into HelpDesk OSP.
Possibility to manually create tickets from several e-mails at the same time by using the Ctrl button with
the Create ticket button.
Possibility to have e-mails marked as read after ticket
creation.
Possibility to manually add an e-mail to an existing ticket instead of creating a new ticket from it. This feature is for the cases where the
automatic e-mail threading does not work, for example if the e-mail subject does not have a ticket ID.
Tickets
Possibility to have HelpDesk OSPautomatically open manually created tickets
(Note that the image is only a mockup. The real thing is
not created yet!)
Make it possible to include CC in the e-mail thread.
Add a feature that enables HelpDesk OSP to set any custom value in SharePoint on a new item when it is created.
Make it possible to delete the ticket associated with a selected e-mail directly from Outlook, without having to go to the SharePoint list.
View selection for the Statistics and the Merge ticket feature: we will give the option to select view from the available SharePoint views and then populate
only the tickets shown in this view in the Statistics/ Merge
tickets list.
E-mail threading will be a per list setting. Now the check box applies to all lists.
Other
Support for 64-bit Office 2010. The 32-bit Office works well with the 64-bit Windows versions, and as the current version of HelpDesk OSP supports Office 2010 32-bit,
as well as the 64-bit Windows versions, that is sufficient for most
users. However, for those who need it we also like to support the
64-bit version. FAQ
Possibility to use HelpDesk OSP with smart phones
We plan to build simple web-interface for both our issue-tracking
solutions wherein the user can view and update his/her own tickets. In addition to that we hope to give users the ability to record audio updates as well as upload images directly from their mobile phones. Already published is ShareTask, an app which gives you the list objects in your iOS device,
so that you may handle them with a finger. ShareTask is free for Community Members.
Welcome with your own suggestions on how to improve HelpDesk OSP! We are grateful if you use the
support e-mail for this, and the more you can describe how you want it to work, the better. You can leave technical solution to us, just tell us how you want to
use your new feature.
These are some enhancements we wish to give HelpDesk OSP. The priorities are fluent,
but if you like a feature and wish to make it reality soon,
