Welcome
to download the HelpDesk OSP Manual in .doc or .pdf format.
You may print this manual or parts of it
for use within your organization. You may also change or
add text and images to adapt the Manual to your needs.
For administrators we have also a manual on how
to enhance
HelpDesk OSP with
SharePoint Workflows.
The manual is updated every time a new feature is added
to HelpDesk OSP and also at other times if
users point out that things need to be clarified.
These are the main sections in the HelpDesk OSP
manual:
1 Introduction
2 Requirements
3 The SharePoint
site
4 The HelpDesk OSP ticket
5 Installation of HelpDesk OSP
6 Log in
7 First time use
8 Example Data ‒ for evaluators
9 HelpDesk OSP buttons in Outlook
10 Configuration of HelpDesk OSP
11 Usage
12 Statistics tool
13 kalmstrom.com Community
14 Registration
15 Contact
16 Upgrade HelpDesk SP
17 Remove HelpDesk SP
18 General Architecture
The Manual for Use of SharePoint Workflows with
HelpDesk OSP is
intended for administrators. It describes how to create
workflows for sending automatic e-mail notifications,
for calculating time spent on each ticket and for ticket
archiving. Welcome to
download it!
