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Home >Products >HelpDesk OSP >Manual

The HelpDesk OSP Manuals

Welcome to download the HelpDesk OSP Manual in
.doc or .pdf format.

For administrators we have also a manual on how to enhance HelpDesk OSP with SharePoint Workflows.

You may print these manuals or parts of them for use within your organization. You may also change or add text and images to adapt the Manuals to your needs. The HelpDesk OSP Manual in .doc format. The HelpDesk OSP Manual in .pdf format. This manual is updated every time a new feature is added to HelpDesk OSP and also at other times if users point out that things need to be clarified. Therefore we recommend you to upgrade your manual each time you upgrade your installation of HelpDesk OSP. You may of course also just open the file here each time you want to check something. That way you can be sure to always use the latest version of the manual.

These are the main sections in the HelpDesk OSP manual:
1 Introduction 2 Requirements 3 The SharePoint site 4 The Office Live Site 5 Installation of HelpDesk OSP 6 Example Data ‒ for new users 7 Configuration of HelpDesk OSP - first tab, connection to SharePoint/Office Live 8 HelpDesk OSP buttons in Outlook 9 Configuration of HelpDesk OSP ‒ second tab, automatic e-mail conversion 10 Configuration of HelpDesk OSP ‒ third tab, SharePoint site login information	11 Configuration of HelpDesk OSP ‒ fourth tab, General Settings and Registration 12 Usage 13 Customization 14 Auto Responses 15 Statistics Tool 16 kalmstrom.com Community 17 Registration 18 Support 19 Contact 20 Upgrade HelpDesk OSP 21 Remove HelpDesk OSP 22 General Architecture
The Manual for Use of SharePoint Workflows with *HelpDesk OSP* is intended for administrators. It describes how to create workflows for sending automatic e-mail notifications and for calculating time spent on each ticket. Welcome to download it! The Manual for Use of SharePoint Workflows with HelpDesk OSP in .doc format. The Manual for Use of SharePoint Workflows with HelpDesk OSP in .pdf format.

See also

	HOSP home
	Buy
	Try
	Upgrade
	Revisions
	Demonstrations
	Slideshow
	Press release
	FAQ
	Comparison with PF HelpDesk

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