Ticket differentiation: can I convert e-mails from different folders into tickets in different SharePoint lists?

Table of Contents (index)
Problem Type : Features
Problem Category : HelpDesk OSP

Yes, if you have activated Live Monitoring, you can set the application to automatically distribute the incoming e-mails.

Let HelpDesk OSP monitor several Outlook folders automatically and direct the converted e-mails to different lists, like in the example on the screenshot below. Here HelpDesk OSP is set to do the following:
  • e-mails to sales@company.com are converted into list items in the SharePoint-list "Sales tickets"
  • e-mails to support@company.com are converted into list items in the SharePoint-list "Support tickets"
For more info, refer to the manual.


 
Table of Contents (index)