Ticket differentiation: can I convert e-mails from different folders into tickets in different SharePoint lists?Table of Contents (index)
Problem Type : Features
Problem Category : HelpDesk OSP
Yes, if you have activated Live Monitoring, you can set the application to automatically distribute the incoming e-mails.
Let HelpDesk OSP monitor several Outlook folders automatically and direct the converted e-mails to different lists, like in the example on the screenshot below. Here HelpDesk OSP is set to do the following:
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