HelpDesk OSP  FAQ

HelpDesk OSP

• Connection

  • New domain: how do I point HelpDesk OSP to a new domain?

• Errors

  • Buttons: I cannot see the HOSP buttons in Outlook.

  • Buttons: If I close Outlook and then start it again, the HelpDesk OSP buttons don't appear in the menu bar of Outlook. .

  • Duplicate entries: we get duplicate entries in non threading field at every thread update.

  • Format: I get CSS info in the ticket

• Features

  • Auto Responses: Can SharePoint send automatic notifications to callers?

  • Activity: is HelpDesk OSP only working while a user is logged on and Outlook is active?

  • Can additional properties be manually added into the ticket?

  • Configuration: is there a way to easily deploy the settings (SharePoint lists + Mappings etc.) from the first PC to all other PCs?

  • Distributed team: I have seen that kalmstrom.com uses HelpDesk OSP. How have you set it up?

  • E-mail threading: How do I get the e-mail threading function to work?

  • Multiple assignments for each ticket - is that possible with HelpDesk OSP?

  • Team Services: Will HelpDesk OSP work with Microsoft SharePoint Team Services??

  • Ticket differentiation: can I convert e-mails from different folders into tickets in different SharePoint lists?

  • Why HelpDesk OSP: Doesn't SharePoint already support incoming e-mail? Why do I need HelpDesk OSP?

• Versions

  • What is included in the developer license, and what skills are needed to work with it?