HelpDesk OSP
Errors
Buttons: I cannot see the HOSP buttons in Outlook.
Buttons: If I close Outlook and then start it again, the HelpDesk OSP buttons don't appear in the menu bar of Outlook. .
Duplicate entries: we get duplicate entries in non threading field at every thread update.
Format: the ticket gets created as HTML text in SharePoint.
Features
Auto Responses: Can SharePoint send automatic notifications to callers?
Activity: is HelpDesk OSP only working while a user is logged on and Outlook is active?
Can additional properties be manually added into the ticket?
Configuration: is there a way to easily deploy the settings (SharePoint lists + Mappings etc.) from the first PC to all other PCs?
E-mail threading: How do I get the e-mail threading function to work?
Multiple assignments for each ticket - is that possible with HelpDesk OSP?
Ticket differentiation: can I convert e-mails from different folders into tickets in different SharePoint lists?
Versions
What is included in the developer license, and what skills are needed to work with it?
