HelpDesk OSP  FAQ

• HelpDesk OSP

  • Errors

    • Buttons: I cannot see the HOSP buttons in Outlook.

    • Buttons: If I close Outlook and then start it again, the HelpDesk OSP buttons don't appear in the menu bar of Outlook. .

    • Duplicate entries: we get duplicate entries in non threading field at every thread update.

    • Format: the ticket gets created as HTML text in SharePoint.

  • Features

    • Auto Responses: Can SharePoint send automatic notifications to callers?

    • Activity: is HelpDesk OSP only working while a user is logged on and Outlook is active?

    • Can additional properties be manually added into the ticket?

    • Configuration: is there a way to easily deploy the settings (SharePoint lists + Mappings etc.) from the first PC to all other PCs?

    • Distributed team: I have seen that kalmstrom.com uses HelpDesk OSP. How have you set it up?

    • E-mail threading: How do I get the e-mail threading function to work?

    • Multiple assignments for each ticket - is that possible with HelpDesk OSP?

    • Ticket differentiation: can I convert e-mails from different folders into tickets in different SharePoint lists?

  • SharePoint – Office Live

    • Is there any disadvantage of using the Business Office Live? Will it restrict me in any features or not allow to store in SQL server?

  • Versions

    • What is included in the developer license, and what skills are needed to work with it?

  
  
  
  
  
  
  
  

  Knowledge base inside Outlook KBase is a knowledge base that runs completely inside an Outlook public folder. The KBase articles can also be displayed on a SharePoint site.

See also