HelpDesk OSP
Errors
Buttons: I cannot see the HOSP buttons in Outlook.
Buttons: If I close Outlook and then start it again, the HelpDesk OSP buttons don't appear in the menu bar of Outlook. .
Duplicate entries: we get duplicate entries in non threading field at every thread update.
Format: the ticket gets created as HTML text in SharePoint.
Features
Auto Responses: Can SharePoint send automatic notifications to callers?
Activity: is HelpDesk OSP only working while a user is logged on and Outlook is active?
Can additional properties be manually added into the ticket?
Configuration: is there a way to easily deploy the settings (SharePoint lists + Mappings etc.) from the first PC to all other PCs?
Distributed team: I have seen that kalmstrom.com uses HelpDesk OSP. How have you set it up?
E-mail threading: How do I get the e-mail threading function to work?
Multiple assignments for each ticket - is that possible with HelpDesk OSP?
Ticket differentiation: can I convert e-mails from different folders into tickets in different SharePoint lists?
SharePoint – Office Live
Is there any disadvantage of using the Business Office Live? Will it restrict me in any features or not allow to store in SQL server?
Versions
What is included in the developer license, and what skills are needed to work with it?
See also