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HelpDesk OSP – connects Microsoft® Outlook® to SharePoint®/Office Live®


Use HelpDesk OSP for Issue Tracking and User Support


HelpDesk for Outlook and SharePoint, the application that makes SharePoint a versatile tool for issue tracking and user supportWith HelpDesk OSP the Outlook toolbar gets buttons for conversion of e-mails into tickets = list objects in SharePoint or Office Live Workspace. Attached files, .html, priority, caller information ‒ all is included. Global Setting by the first user.
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Tickets are created from e-mails ...

 HelpDesk for Outlook and SharePoint, the Outlook toolbar

and show up as list items in SharePoint or Office Live

HelpDesk OSP tickets in a SharePoint list
HelpDesk OSP combines three main parts:

Add-in for Outlook, installed on every helpdesk worker’s client machine


SharePoint/Office Live Lists. HelpDesk OSP works with all list templates provided by Microsoft for SharePoint and Office Live, and they can be highly customized to suit the organization's needs.



Statistics application, OLAP Reporting Tool for Excel
Organizational License – 850 EUR / 1200 USD / ≈ 840 GBP - no per user fee 

for more info, refer to the purchase page
HelpDesk OSP ticket example

HelpDesk OSP connects Outlook and SharePoint/Office Live
 Tickets can be created:

Manually from a selected e-mail
 

Automatically from all e-mails in a defined folder
The body of the ticket gets the same formatting as the e-mail, and attached files are included.
 

Manually when an issue is reported in another way. Sender information can be taken from the Outlook contacts or from the Global Address list.
 
Distribute e-mails from different folders to different SharePoint/Office Live lists. See FAQ
 
HelpDesk OSP gives new possibilities:
 

Less is more ‒ SharePoint/Office Live is doing a lot of the work
 

Great customization possibilities
 

Easy to use multiple helpdesks
 

See also
  Buy
Try
Upgrade
  Revisions
Demonstrations
Document in MS Word format! Manual
A slideshow made in PowerPoint Slideshow
  Press release
  FAQ
 

 Comparison with
   PF HelpDesk


Questions? Ask us!



or send us an e-mail



HelpDesk OSP supports SSL, NTLM, MOSS, WSS.



HelpDesk OSP works with Windows 7 and Windows Server 2008 R2.

HelpDesk OSP of course also supports Office 2007.

 HelpDesk OSP works with Windows 7 and Windows Server 2008 R2

SharePoint/Office Live is an environment that Microsoft is favoring strongly. This makes HelpDesk OSP safe for the future, and users get a lot of features and possibilities.



 Try it!
You may download and try the full version of HelpDesk OSP for 30 days.

 

Tallstugans förlag HB, mother organization of kalmstrom.com Business Solutions
       
 Do you prefer a helpdesk based on  Outlook and Exchange? Use Public Folder HelpDesk instead!

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