Convert incoming Outlook e-mails
into list items in SharePoint
Co-operate on Issue Tracking and User Support
HelpDesk OSP converts
incoming e-mails into
SharePoint list items.
Rich text, formatting, attached files, priority,
sender information ‒ all is included in the ticket.
Also blank tickets can be created in Outlook, with info from
Contacts or GAL.
Tickets are created from e-mails
and show up as list items in
SharePoint is an
environment that Microsoft
is favoring strongly. This
HelpDesk OSP safe for the
future, and users get a lot
of features and
combines three main parts:
Add-in for Outlook, installed
on every helpdesk worker’s client machine
or on a server placed Outlook for use with OWA.
No installation on SharePoint necessary!
HelpDesk OSP works with all
list templates provided by
Microsoft for SharePoint,
and they can be highly customized to suit
the organization's needs.
Statistics application OLAP
Reporting Tool for Excel
Free for members of
Memberships from / ≈ 100 GBP 120 EUR /
– no per user fee
Tickets can be created
Manually from a selected e-mail
Automatically from all e-mails in a defined
The body of the ticket gets the same
formatting as the e-mail, and attached files
Manually when an issue is reported in
another way. Sender information can be taken
from the Outlook contacts or from the Global
Distribute incoming e-mails from
different folders to different
E-mail threading: add all
e-mails for the same case in one ticket.
Merge several tickets, or parts of them, into one.
HelpDesk OSP gives
Less is more ‒ SharePoint is doing a lot of the work
Great customization possibilities
Easy to use multiple helpdesks
Global Setting by the first user .
it! Download and evaluate
HelpDesk OSP for 30 days.
send us an e-mail
Distributed team with members on the run?
HelpDesk OSP with
OWA and smart phones!
New to SharePoint? This video explains the idea.
For SharePoint 2 and above, also SharePoint 2010 and Office 365
HelpDesk OSP supports SSL, NTLM, MOSS
and WSS and
handles proxy settings and forms authentication.
Do you prefer a
based on Outlook and
Public Folder HelpDesk
Always the latest news
about HelpDesk OSP in
the kalmstrom.com blog
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are some of the organizations and companies who use HelpDesk
Allegra Network LLC, ArchiMedia Srl, AutoCont CZ, Azure Dynamics,
Barr Engineeering, Billings Information Technology Services LLC, Brandon Company, BWA Water Additives,
Carmignac Gestion, CE-N Civil Engineering Network GmbH & Co KG, Coe-Truman Technologies,
Dairylea Cooperative Inc, DSO National Laboratories,
Egmont Tidskrifter AB, EnSafe Inc.,
Fantastiskt.se, Frimo Group GmbH, Friends of the Earth,
Greystone Programs Inc., Grobb Animal,
Hector Rail AB, Horry County Schools, Hull York Medical School,
ICG, Intermediate Capital Group PLC, IMS, Independence Australia, International Building Systems, Inverness Medical UK Ltd,
Marshall Wace Asset Management, Masimo, Meagher & Geer, Micradex, Multiband Corp
Sabik Informationssysteme GmbH, Samueli Institute, SecIT Oy, Sercon, Siemens Healthcare, Skogforsk, Spiritbank, Springer SBM Deutschland GmbH,
Tokio Millennium Re Ltd., Troublefree-it,
UC Berkeley University,
University of Hertfordshire,
ValMark Securities, Westminster Academy, Whatcom Transportation Authority, Worthing Homes Limited,
Yalumba Wine Company,