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HelpDesk OSP
HelpDesk OSP –
connects Microsoft
®
Outlook
®
to SharePoint
®
/Office Live
®
Co-operate on Issue Tracking and User Support
With
HelpDesk OSP
the Outlook toolbar gets buttons for conversion of e-mails into tickets = list objects in SharePoint or Office Live Small Business. Attached files, .html, priority, caller information ‒ all is included. Global Setting by the first user.
Ratings
Tickets are created from e-mails ...
and show up as list items in SharePoint or Office Live
SharePoint/Office Live is an environment that Microsoft is favoring strongly. This makes
HelpDesk OSP
safe for the future, and users get a lot of features and possibilities.
New
: Embedded images in the list object
HelpDesk OSP
combines three main parts:
Add-in for Outlook
, installed on every helpdesk worker’s client machine
SharePoint/Office Live Lists
.
HelpDesk OSP
works with
all list templates
provided by Microsoft for SharePoint and Office Live, and they can be highly customized to suit the organization's needs.
Statistics application
,
OLAP Reporting Tool
for Excel
Free for members of
kalmstrom.com Community
Memberships from
100 EUR / 150 USD
/ ≈ 100 GBP
per month
– no per user fee
HelpDesk OSP
ticket example
Tickets can be created
:
Manually from a selected e-mail
Automatically from all e-mails in a defined folder
The body of the ticket gets the same formatting as the e-mail, and attached files are included.
Manually when an issue is reported in another way. Sender information can be taken from the Outlook contacts or from the Global Address list.
Distribute e-mails
from different folders to different SharePoint/Office Live lists.
FAQ
E-mail threading
: add all e-mails for the same case in one ticket.
FAQ
HelpDesk OSP
gives
new possibilities
:
Less is more
‒
SharePoint/Office Live is doing a lot of the work
Great customization possibilities
Easy to use multiple helpdesks
See also
Buy
Try
Upgrade
Revisions
Demonstrations
Manuals
Slideshow
Press release
FAQ
Comparison with
PF HelpDesk
Questions? Ask us!
Live Help
or send us an e-mail
HelpDesk OSP
supports SSL, NTLM, MOSS, WSS.
Slide show presentation
HelpDesk OSP
works with Windows 7 and Windows Server 2008 R2.
HelpDesk OSP
of course also supports Office 2007.
Try it!
You may download and try the full version of
HelpDesk OSP
for 30 days.
Do you prefer a helpdesk based on Outlook and Exchange? Use
Public Folder HelpDesk
instead!
These are some of the organizations and companies who use
HelpDesk OSP
:
Allegra Network LLC, ArchiMedia Srl, Azure Dynamics, Barr Engineeering, Billings Information Technology Services LLC, Brandon Company, BWA Water Additives, Carmignac Gestion, Coe-Truman Technologies, EnSafe Inc., Fantastiskt.se, Frimo Group GmbH, Grobb Animal, Hector Rail AB, Horry County Schools, Hull York Medical School, IMS, Inverness Medical UK Ltd, Kenora, Marshall Wace Asset Management, Meagher & Geer, Micradex, Ngin automatisering, ParaQuad Victoria, PLLP, RFDS Western Operations, Samueli Institute, SecIT Oy, Sercon, Siemens Healthcare, Skogforsk, Spiritbank, Svenska Bil i Norden AB, Troublefree-it, UC Berkeley University, University of Hertfordshire, ValMark Securities, Whatcom Transportation Authority, Yalumba Wine Company, ZixCorp
Microsoft and the Office logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
