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Convert incoming Outlook e-mails into list items in SharePoint

Co-operate on Issue Tracking and User Support

 
HelpDesk OSP logotypeHelpDesk OSP converts incoming e-mails into SharePoint list items. Rich text, formatting, attached files, priority, sender information ‒ all is included in the ticket. 
Also blank tickets can be created in Outlook, with info from Contacts or GAL.
 
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Tickets are created from e-mails
and show up as list items in SharePoint


SharePoint is an environment that Microsoft is favoring strongly. This makes HelpDesk OSP safe for the future, and users get a lot of features and possibilities.

HelpDesk OSP combines three main parts:

kalmstrom.com red bullet Add-in for Outlook, installed on every helpdesk worker’s client machine or on a server placed Outlook for use with OWA. No installation on SharePoint necessary! 

kalmstrom.com red bullet SharePoint Lists. HelpDesk OSP works with all list templates provided by Microsoft for SharePoint, and they can be highly customized to suit the organization's needs.

kalmstrom.com red bullet
OLAP Reporting Tool icon
Statistics application
, OLAP Reporting Tool for Excel


Free for members of kalmstrom.com Community

Memberships from 120 EUR / 180 USD / ≈ 100 GBP per month
– no per user fee


Tickets can be created


kalmstrom.com red bullet Manually from a selected e-mail
 
kalmstrom.com red bullet Automatically from all e-mails in a defined folder
The body of the ticket gets the same formatting as the e-mail, and attached files are included.
 
kalmstrom.com red bullet Manually when an issue is reported in another way. Sender information can be taken from the Outlook contacts or from the Global Address list.

 
Distribute incoming e-mails from different folders to different SharePoint lists.   FAQ

E-mail threading: add all e-mails for the same case in one ticket.   FAQ
 
Merge several tickets, or parts of them, into one.


HelpDesk OSP gives new possibilities:
 
kalmstrom.com red bullet Less is more ‒ SharePoint is doing a lot of the work
 
kalmstrom.com red bullet Great customization possibilities
 
kalmstrom.com red bullet Easy to use multiple helpdesks
 
kalmstrom.com red bullet Global Setting by the first user (FAQ).
 

 Try it!  Download and evaluate HelpDesk OSP for 30 days.



Questions? Ask us!



or send us an e-mail





Distributed team with members on the run?
Use HelpDesk OSP with
OWA and smart phones!
FAQ




New to SharePoint? This video explains the idea.





 



For SharePoint 2 and above, also SharePoint 2010 and Office 365 SharePoint


HelpDesk OSP supports SSL, NTLM, MOSS and WSS and handles proxy settings and forms authentication.







 Do you prefer a helpdesk based on  Outlook and Exchange? Try Public Folder HelpDesk instead!
 





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These are some of the organizations and companies who use HelpDesk OSP:
   Allegra Network LLC, ArchiMedia Srl, AutoCont CZ, Azure Dynamics, Barr Engineeering, Billings Information Technology Services LLC, Brandon Company, BWA Water Additives, Carmignac Gestion, CE-N Civil Engineering Network GmbH & Co KG, Coe-Truman Technologies, Dairylea Cooperative Inc, DSO National Laboratories, Egmont Tidskrifter AB, EnSafe Inc., Fantastiskt.se, Frimo Group GmbH, Friends of the Earth, Greystone Programs Inc., Grobb Animal, Hector Rail AB, Horry County Schools, Hull York Medical School, ICG, Intermediate Capital Group PLC, IMS, Independence Australia, International Building Systems, Inverness Medical UK Ltd, Kenora,Kuntarahoitus Oyj, Marshall Wace Asset Management, Masimo, Meagher & Geer, Micradex, Multiband Corp Ngin automatisering, Sabik Informationssysteme GmbH, Samueli Institute, SecIT Oy, Sercon, Siemens Healthcare, Skogforsk, Spiritbank, Springer SBM Deutschland GmbH, Tokio Millennium Re Ltd., Troublefree-it, UC Berkeley University, University of Hertfordshire, ValMark Securities, Westminster Academy, Whatcom Transportation Authority, Worthing Homes Limited, Yalumba Wine Company, ZixCorp
 
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