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HelpDesk for Outlook and SharePoint – a new product from kalmstrom.com

Beta version released

HelpDesk for Outlook and SharePoint, the application that makes SharePoint a versatile tool for issue tracking and user supportkalmstrom.com Outlook Solutions has now released the beta version of a tool for issue tracking and user support, a helpdesk product based on Outlook but above all on SharePoint.

This new application is totally web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint, which is an environment that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities.

HelpDesk for Outlook and SharePoint has three main parts:
punkt Outlook add-in installed on every helpdesk worker’s client machine
punkt Report generator ‒ still missing in the current version, but an update is coming soon
punkt SharePoint template

HelpDesk for Outlook and SharePoint gives new possibilities:
punkt Web based
punkt Less is more ‒ SharePoint is doing a lot of the work
punkt Great customization possibilities
punkt Easy to use multiple helpdesks
punkt Automatic alerts
HelpDesk for Outlook and SharePoint
ticket example


 		 The Outlook add-on has four buttons:

punkt create support tickets from the selected e-mail
punkt create new ticket
punkt Statistics tool ‒ our application OLAP Reporting Tool for Excel.
punkt Configure ‒ a settings form that handles the connection between Outlook and SharePoint.
  
The HelpDesk OSP toolbar in Outlook

Lists: Callers and Problem type

E-mail conversion with Attachments, Rich text, Priority and Sender information

Views:
punkt Open by responsible
punkt Open by problem type
punkt Open by priority
punkt Editable data list view
punkt Closed tickets
punkt Due today

See also
     Purchase
   Download
    Revisions
   Demonstrations
A slideshow made in PowerPoint    Slideshow
Document in MS Word format!    Manual
     Press release
     Comparison with
  PF HelpDesk


Questions? Ask us!





Buy now ‒ with a discount!



E-mail converted to ticket iconThis icon in Outlook shows that an e-mail is converted into a HelpDesk OSP ticket.



The development of HelpDesk OSP is sponsored by the Swedish company Svenska Bil AB



Do you prefer a helpdesk
based on  Outlook and Exchange?

Use Public Folder HelpDesk for Outlook instead!



Tallstugans förlag HB, mother organization of kalmstrom.com Outlook Solutions

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Business intelligence in Outlook, Issue tracking in Outlook, Exchange Outlook tools, Help Desks for SharePoint and Exchange, Time meter for Outlook, HelpDesk SharePoint