Convert incoming Outlook e-mails into list items in SharePoint

Co-operate on Issue Tracking and User Support

HelpDesk OSP converts incoming e-mails into SharePoint list items. Rich text, formatting, attached files, priority, sender information ‒ all is included in the ticket.  Also blank tickets can be created in Outlook, with info from Contacts or GAL.

Ratings

	Add-in for Outlook, installed on every helpdesk worker’s client machine or on a server placed Outlook for use with OWA. No installation on SharePoint necessary!
	SharePoint Lists. HelpDesk OSP works with all list templates provided by Microsoft for SharePoint, and they can be highly customized to suit the organization's needs.
	Statistics application, OLAP Reporting Tool for Excel

Tickets can be created
	Manually from a selected e-mail
	Automatically from all e-mails in a defined folder The body of the ticket gets the same formatting as the e-mail, and attached files are included.
	Manually when an issue is reported in another way. Sender information can be taken from the Outlook contacts or from the Global Address list.
Distribute incoming e-mails from different folders to different SharePoint lists.   FAQ E-mail threading: add all e-mails for the same case in one ticket.   FAQ   Merge several tickets, or parts of them, into one.
HelpDesk OSP gives new possibilities:
	Less is more ‒ SharePoint is doing a lot of the work
	Great customization possibilities
	Easy to use multiple helpdesks
	Global Setting by the first user (FAQ).