The PF HelpDesk ticket has few mandatory fields, and much of the data is selected from dropdowns to avoid errors.   When the caller's name is picked from an Outlook Contact folder or the Global Address Book ‒ or chosen from the drop down list ‒ the form is filled out with the person's name, e-mail address, telephone number, caller category and URL, if applicable. The URL is clickable, so more information can be reached from within the ticket.     The ticket form can be customized to meet the needs of your organization. You can add you own logo and link instead of ours, fields that you don't want to use can be hidden or renamed, or you can add your own fields ‒ and also get the data in them transferred to the database. How do to this is documented in the manual and video demonstrations, but if you prefer to let us do it you can buy this additional service at the same time as the license.