| 12 September |
Since KBase and OLAP Reporting not are free products
anymore but included in the first year of the kalmstrom.com
Support Subscription Services, PF HelpDesk will automatically
create a license registration for OLAP Reporting tool
once PFHD is registered. Also KBase is registered automatically
if the path to the KBase application is entered in the
PF HelpDesk Settings.
Two bugs are also fixed: Confirmation e-mails arising
out of webform generated tickets were sent to a single
e-mail address (default address).
When filling the problem type drop-down with a non-existent
item in the ticket form, it was not added to the PF
HelpDesk settings if the 'Remember this option next
time' checkbox was selected. |
| 24 August |
When filling the problem type drop-down with a non-existent
item in the ticket form, it is not added to the PF HelpDesk
settings if the 'Remember this option next time' checkbox
is selected. This is fixed with PFHelpDesk.exe - 9.2.0.344 |
| 23 August |
PF Helpdesk now integrates eSellerate registration.
To purchase the organizational license, users can go
to the registration tab under PF HelpDesk Settings.
If the 30 days trial period is over, the registration
tab is automatically displayed.
There are two ways to buy from within the product:
The Integrated BUY NOW wizard makes purchase
possible in a few steps. The application registers itself
once the transaction is successful, so it is important
that the user performing purchase under this mode has
owner's right over the PF HelpDesk public
folderelse automatic registration will fail and
the owner of the public folder has to perform a manual
registration.
ONLINE STORE - buy PF HelpDesk from the
webstore through your internet browser. If the transaction
is successful, a serial key is generated which can be
used to register the product manually. Once registration
succeeds, registration is done for all user of PF
Helpdesk.
You can still also buy both licenses of PF HelpDesk
through PayPal and ShareIt or through a bank transfer.
In that case the registration code will be sent to you
in an e-mail, and you register manually via the registration
tab under Settings. Once registration succeeds, registration
is done for all user of PF Helpdesk.
When upgrading to PF HelpDesk 9.2.5, the
user also needs to upgrade the PF HelpDesk client
tools. The PFHelpDeskClientTools.exe has a file version
of 9.2.5 and installs the following files:
Under program files\kalmstrom.com\PFHD Client Tools:
PFHelpDeskClientTools.dll
SafeKalmstrom.dll
eSellerateControl365.dll
Under System folder: eSellerateEngine.dll
If any of these files are missing/corrupted, the application
prompts to run the client setup, when accessing the
helpdesk public folder.
Other improvements in version 9.2.5:
A copy of the e-mail is saved to the received folder
of a converted ticket (manual or auto conversion) when
the option of "save emails to folder" is selected under
PFHelpDesk Settings > Others.
The monitored Outlook folder for auto-conversion
of emails to tickets is marked with a post-item having
the subject line 'Monitored by Public Folder Helpdesk
for Outlook'
|
| 31 July |
Bugfix: When the HTML template was customized and
a ticket was created from an e-mail through the helpdesk
toolbar button (main explorer), the ticket did not use
the customized HTML template. Instead, it used the default
template, but this bug is now fixed. Some errors in
the Swedish version with the special characters å, ä
and ö was also corrected. |
| 20 July |
One bug fixed: [BODY] appears when sending e-mail
to Responsible/Caller. |
| 14 July |
Some users experienced errors, which now has been
fixed. |
| 22 June |
Update for a single error in PFHelpDesk.exe, which
only related to Office 2007 users. Manual updated with
the latest features of web form. |
| 6 June |
Fixed task pane disappearances in Outlook 2007 and
problems when creating SQL-server.
While entering non-existing items in Outlook ticket
form for fields with combo boxes (eg. Problem type,
Status, Caller Category, Responsible), PF HelpDesk now
asks for confirmation as well as the option to remember
the selected action to avoid the confirmation every
time. |
| 29 May |
- Automatic addition of non-existing entry made
to certain fields
- New/Updated web folder files for Online Ticketing
feature
- Friendly messages on any errors arising out
of using PF HelpDesk online webform
- PF HelpDesk webform files now available in 12
languages
- Problem type categories now available on webform
- Bug when refreshing homepage fixed
|
| 16 May |
- New/Updated web folder files for Online Ticketing
feature.
- Fixed the problem of using the old HTML template
for new ticket.
- Now you can enable/disable the Automatic Tracking
of online tickets from with the Helpdesk admin setting.
- New button on PFHD toolbar to manually retrieve
all online tickets.
- Fixed the problem of not removing database (mdb)
file during Uninstallation.
- Enhanced online ticket tracking functionalities.
- Support for Attachment in PF HelpDesk online form.
|
