PF HelpDesk
– latest revision history and current file version
Current file versions
Filename
Version
Last changed
PFHelpDeskSetup.exe (Installer)
9.2.5
2008-02-01
PFHelpDeskExampleData.exe
9.2.0.123
2008-05-06
HDTemplate.pst
2007-02-23
PFHelpDesk.htm
2007-02-23
PFHelpDeskSettings.exe
9.2.0.370
2007-05-06
PFHelpDesk.exe
9.2.0.432
2008-05-06
PFHelpDeskClientTools.exe
9.2.5
2008-01-25
PFHelpDeskClientTools.dll
9.0.0.180
2007-06-06
PFHDDB.sql
2007-02-23
OLAPReporting.exe
3.0.0.81
2007-09-14
Latest revision history
6 May 2008
Recently some customers have complained that the registration ends abruptly due to a missing scripting encoder version of 5.6 or above, even though the scripting runtime library, is installed on the system. In order to remove this overhead, we have now slightly change the way the license information is stored for all our products. We have done away with the scripting encoder technique and implemented with a custom algorithm.
1 February
Two bugs are fixed:
When converting an e-mail to a ticket using the PF Helpesk
double headed button, you were prompted if you wanted to
open the new ticket. The message was shown in English
also for a non-English PF Helpdesk installation. If you said
yes to the prompt, the ticket opened up, but with English
captions on the Close, Add to KB, Task buttons as well. This is now
resolved.
Error message dialog "Microsoft Scripting Engine 5.0 or later is needed for this application to work"
was sometimes shown also when the scripting engine
was properly installed and registered. This is now
resolved.
25 January
Since the task pane buttons in Outlook 2007 seems
to be prone to corruption , they have been substituted
with ribbon buttons. The buttons are now available on
the ribbon, next to Post button.
24 January
When converting emails to tickets, the caller phone
number is automatically pulled up from the address book/GAL.
(The caller name, category are already pulled up in
past version).
Auto-conversion of e-mails to tickets: some users got
an error message even though the ticket subfolder was
created and the user had appropriate permission over
the public folder. "Failed to create subfolder. "Check
that you have the appropriate permissions!" This is
fixed now!
26 October
Most corporate networks include some kind of security
infrastructure that is intended to block certain types
of communications. Customers who connect to the Internet
from behind a corporate firewall, or via a corporate
proxy server, may have difficulty with product activation
as a result of these security measures. To overcome
this restriction, the application will automatically
launch a wizard for manually activating the license
key via a standard web browser.
28 September
The recent release of PF HelpDesk had a bug: toolbar
appeared and then was closed in a few seconds. This
bug only occured to existing PF HelpDesk installations
that had been set to work (under Admin tool > Others
settings > Path to Kbase) with the old version of KBase,
Outlook KBase . To resolve this issue, download and
run the latest PFHelpDeskSetup.exe from this webiste
to make an upgrade. (The installer should detect the
previous version and perform the necessary upgrade).
I would also recommend to upgrade your old Outlook Kbase
(now KBase for Outlook, version 2). Download and run
the latest KBaseSetup.exe to perform an upgrade. In
the installation type dialog, select existing the KBase
installation for upgrade and specify the path to the
old KBase. Then make a manual installation of the new
KBase form. Refer to
KBase
Upgrade for more info.
Note that KBase for Outlook (version 2) is still free
for use with a registered PF HelpDesk. The license for
KBase is created automatically by PF HelpDesk.
26 September
The registration form is visible all through the
registration process. A new progress bar is introduced
that shows the activity during this period, along with
label that informs the user that the application is
trying to contact the server. Earlier the registration
form was hidden until registration either succeeded
or failed. This led to insecurity about the process,
especially if the connection was slow and it took time
to contact the eSellerate server for authentication
of the license key.
24 September
A bug regarding the option "Save e-mail to folder"
is now corrected. Even if this option was NOT checked,
subfolders were earlier created under the PF HelpDesk
public folder and copies of e-mails that were converted
into tickets were placed under the received folder.
A mistake in the wording of the installer has also been
corrected.
18 September
A bug in PFHelpDesk.exe version 9.2.0.353 has been
fixed. If the KBase for Outlook folder specified in
the PF Helpdesk Settings was invalid (i.e, either the
folder did not exist, or the folder simply had no KBase
installation), the PF HelpDesk toolbar disappeared as
soon as the PF HelpDesk public folder was accessed and
the application stopped working. Now the PF HelpDest
Settings tool checks the validity of the user specified
KBase folder. If the homepage of the selected folder
does not have the path set to the KBase .html file 'OKBase.htm',
then it is assumed as a non-KBase folder and the user
is prompted to select a valid folder.
