PF HelpDesk
– latest revision history and current file versions
Current file versions
|
Filename |
Version |
Last changed |
| Installer |
|
|
| PFHelpDeskSetup.exe |
11.0.0.370 |
2010-08-16 |
| Centrally installed files: |
|
|
| PFHelpDeskExampleData.exe |
11.0.0.68 |
2010-06-30 |
| HDTemplate.pst |
|
2007-02-23 |
| PFHelpDesk.htm |
|
2010-08-16 |
| PFHelpDeskSettings.exe |
11.0.0.94 |
2010-08-16 |
| PFHelpDesk.exe |
11.0.0.1255 |
2010-08-16 |
| PFHelpDeskClientTools.exe |
11.0.161 |
2010-08-16 |
| PFHDDB.sql |
|
2009-05-12 |
| OLAPReporting.exe |
3.01.0319 |
2010-06-22 |
| PFHDDB.SQL |
|
2009-09-12 |
| PFHDCleanSubfolders.exe |
11.0.0.34 |
2010-06-22 |
| Client Tool files: |
|
|
| PFHelpDeskClientTools.dll |
11.0.0.109 |
2010-08-16 |
| SafeKalmstrom.dll |
4.8.0.1184 |
2010-06-22 |
| Webform files: |
|
|
| addTicket.asp
|
|
2007-05-11 |
| clsField.asp |
|
2007-05-10 |
| clsUpload.asp |
|
2007-05-10 |
| default.asp |
|
2007-05-21 |
| incProblemTypes.asp |
|
2007-05-21 |
| PFHDSetCategories.asp |
|
2007-05-18 |
| removeMasterXML.asp |
|
2007-05-10 |
| setMonitoringFlag.asp |
|
2007-05-10 |
| ThankYou.html |
|
2007-05-21 |
Latest revision history
|
|
16 August |
Some enhancements and bug fixes:
- New HTML editor added. Now the user html code will not change. In the old editor sometimes font type and color was changed.
- A header was added in the PF HelpDesk homepage.
It will be visible when the Outlook 2010 toolbar
is in minimize mode.
- All Placeholder variables were not working for automatic ticket notification to caller. This is now fixed.
- If the user had focus on the ticket subject and started typing in the ticket body and then pressed backspace,
the subject was deleted instead of the body text.
This is also fixed now.
|
|
16 July |
Minor update to correct a mistake in the ticket form: Problem type instead of Incident type.
A warning message to close PFHelpDesk.exe if it is open at upgrade was also added. |
|
7 July |
PF HelpDesk is now optimized for Office 2010 32 bit.
Now when you press Enter in Description text and Minutes Worked text
it will trigger the "+" button.
Mistakes in the ticket toolbar strip tooltips
corrected. |
| 30 June |
Enhancements and bug fixes:
- New buttons in
the
ticket toolbar
strip: Save and Close
window, High importance, Low importance, Print ticket
- If tickets were dragged from one
group to another, only Outlook properly value
was changed but the database was not
updated Fixed now.
- Now PF
HelpDesk saves the ticket before sending
a manual email to Caller or Responsible.
Earlier it was not saving, so new changes
in the ticket were not reflected.
- If a user change some settings data (like add new incident type
or responsible) in the PFHelpDesk Settings and save
the changes Example data will load that settings so
that users are able to create example tickets with
the new settings. For first time run, or without any settings,
PF HelpDesk always loads the default settings data.
- Earlier the setup was replacing "PFHDTicketForm.htm" at every update of PFHD11, so users lost their custom fields after update.
Now the installer adds the form only when it
is not present in the PF HelpDesk folder and at time of new installation.
- Now ticket attachments are not included in e-mail replies. Before all attachments were added, but were not shown in
the e-mail.
|
| 22 June |
Update due to change of digital signature.
Bug fixes:
- Some users were not able to
print multiple tickets.
- In web ticket creation caller phone was shown instead of caller name.
- Removed categories field from all views because categories fields are not present in
Office 2003 and below.
- In the Importance view the title of emails was the name for all languages.
- Tickets were not always added to KBase.
- When a user added an email to an existing ticket 0 was added as minutes worked automatically.
Now nothing is added.
|
|
3 Junetd>
| Fixes of bugs discovered after
release of version 11.
- PFHDCleanSubfolders.exe was giving
a runtime error Reading
-
Error when saving ticket due to slow response of Outlook
- The same attachment was opened every time if there were more than one attachment in a ticket.
- If a user checked the option “Save emails in Ticket body” and the ticket had attachments, it was not adding other emails ticket body into
the ticket.
- Error on certain new installations on Swedish, Slovenian and Spanish OS
|
|
10 May |
Version 11 of PF HelpDesk released!
|
|
|
- The PF HelpDesk ticket form is totally redesigned. We no longer use the Outlook forms technology but has created our own ticket form.
The V11 form opens faster.
A big part is built in HTML, so the
ticket form is easy to customize.
Data from customized fields are saved to the database and used in the statistics.
Inline images are retained in the tickets in the same way as in the original e-mails.
The tickets are ordinary Outlook post items.
- New installer which offers more flexibility:
Installation and Upgrades can be made from any workstation (as long as the user has permissions over the PF HelpDesk Outlook and network folders).
It is possible to run the installer several times to create multiple installations.
- Other improvements:
·
Data from user defined fields in the online Web Form can be saved to the
database and used in the statistics in the same way as with custom ticket
fields.
·
To avoid problems with old versions
that are not adapted to new
technologies, a warning screen
recommending you to upgrade will be
shown when your installation is one
year old. The message will be shown
for two months, with a countdown,
and after that PF HelpDesk
will stop functioning. (Most
customers upgrade their
installations more often than once a
year, so they will not even notice
that this reminder is added.)
· As an adjustment to ITIL
terminology, the earlier default terms Problem,
Problem Type and Problem Category
have been replaced by Incident,
Incident Type and Incident Category.
In ITIL backed organizations the
term Problem is used for recurring
errors that need a long term
solution, while Incident is an error
that have a relatively quick
solution. As most issues that are
reported to a helpdesk is of the
Incident kind, we decided to use
that default term instead.
· The default value for minutes worked that can be set for all cases in the Ticket form settings is only used if the Minutes worked are not set by the Responsible under the Work Done Tab when the ticket is closed and if the Minutes worked is not set under the Incident tab.
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Earlier versions |
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