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 The kalmstrom.com
application for incident management inside Outlook,
Public Folder HelpDesk, is now fully
optimized for Office 2010.
In the new version the PF HelpDesk toolbar
in Outlook is no longer
are found under the Add-ins tab but right under the
Home tab.
When you open the PF HelpDesk Outlook folder, more buttons are shown in the ribbon. These are the buttons you may need when
you work inside PF HelpDesk.
With Public Folder HelpDesk tickets can be
created not only from e-mails but also from Outlook Appointments and Tasks,
and with a click the helpdesk staff can save the
ticket to a Knowledge Base article or a Task. The
information is shared via a Microsoft Exchange
server, but nothing must be installed on the
Exchange server itself.
An Access or SQL database is
used for storage of data, which may be analyzed with
a powerful, integrated statistics tool,
OLAP Reporting Tool. With this tool,
managers can create and generate reports and graphs
that will give the information needed to constantly
adapt and improve services. Data from customized ticket and web form fields are saved to the database and used in the statistics
just like data from the default
ticket and web form fields.
The fully functional version of PF HelpDesk
may be downloaded from the kalmstrom.com website
and evaluated for 30 days.
Refer to
http://www.kalmstrom.com
for more information on Public Folder HelpDesk.
Also feel free to contact Kate Kalmström:
sales@kalmstrom.com
kalmstrom.com Business Solutions is the brand for
software from the Swedish company Tallstugan.
kalmstrom.com Business Solutions offers add-ons for
Microsoft Outlook and Excel where SharePoint or
Exchange is used for storage and sharing. They are
all easy to install and utilize and have extensive
documentation.
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