Public Folder HelpDesk Version 11 – coming soon
New ticket form –easier to customize and quicker to load
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The ticket form is totally redesigned. We have retained the good parts of working within Outlook and eliminated the problems caused by using Outlook forms technology. The new ticket form opens much faster
than before, and we improved the ability to attach files (now including inline) and rich text.
The upper part of the new ticket
form is built in HTML and easy to customize.
Data from customized fields in both ticket form and
web form can be saved to the database and used in statistics.
Just click a button in the Settings to fix that!
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The lower part contains body, work history and e-mail history tabs
(for the e-mail history in subfolders option).
Inline images are retained in the newly generated tickets as in the original emails. |
New installer
install and upgrade PF HelpDesk in multiple folders just as smoothly as you do it in one
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| The installer size is 1/3 of the PF HelpDesk V10.1 setup, and yet it offers more flexibility! Upgrades can be made from any workstation.
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Better Technical Solution
We feel happy to have moved away from Outlook forms technology while retaining all the benefits of working within Outlook.
Now we have a product that we can continue to improve for the future during many years to come.
Keep in touch with the development
in our
blog or on Facebook, and make sure you get our monthly
Newsletter.
Community Members using PF HelpDesk will receive an e-mail with the new
registration key when PF HelpDesk V11 is released.
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