Public Folder HelpDesk Version 10.1

• Auto-add of callers.
  Check this box on the Template form settings tab in the PF HelpDesk Settings to automatically save new callers to the Callers list. When a new caller sends an e-mail to the helpdesk and this e-mail is automatically or manually converted to a ticket, the caller’s name and e-mail address are added to the database.

• Mass-emailing.
  Customers can be selected from the callers list by category. A click of a Send button opens up a blank e-mail which is addressed to all of the selected callers in the bcc field.
  
  For this we have added a new button in the right hand list on the PF HelpDesk homepage:
  
  

• Auto-assign of Responsible. For each caller the admin can now assign a default Responsible person. Do this under the Caller tab in the Settings, and the Responsible person is automatically defined in the ticket when an e-mail from the caller is converted.
  If the field is not filled out, the Responsible field in the ticket is left blank, and the Responsible person has to be selected manually as before.
  
  

• Create tickets out of Outlook tasks and appointments using the double-headed PF HelpDesk conversion button in the Outlook toolbar.
  
  
• Subfolders Removal utility for closed tickets. This feature is useful if you save ticket history in subfolders. Eventually they get many, and then you can just run this new file in the PF HelpDesk directory on the server. Select subfolders to remove, and PF HelpDesk removes them permanently.
  
  
  
• An automatic  confirmation e-mail is now sent to the caller also when the ticket is created with the 'New' button. If you have not used automatic confirmations e-mails before, just add some text to the last template in the list under the Settings Template tab. 
  

See also