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Home >Products >Public Folder HelpDesk >Manual

Welcome to download the PF HelpDesk Manual in .doc or .pdf format.
You may print this manual or parts of it for use within your organization. You may also change or add text and images to adapt the Manual to your needs. The PF HelpDesk Manual in .doc format. The PF HelpDesk Manual in .pdf format. The manual is updated every time a new feature is added to PF HelpDesk and also at other times if users point out that things need to be clarified. Therefore we recommend you to upgrade your manual each time you upgrade your installation of PF HelpDesk. You may of course also just open the file here each time you want to check something. That way you can be sure to always use the latest version of the manual. These are the main sections in the PF HelpDesk manual:
1  Introduction 2  Requirements 3  The ticket 4  How PF HelpDesk Simplifies the Support     Staff’s Workflow 5  Working with tickets 6  Installation of Public Folder HelpDesk 7  Settings 8  KBase 9  Upgrade of Public Folder HelpDesk 10  Statistics 11  Web form	12  Automatic conversion of e-mails into       tickets 13  Advanced 14  Customize forms 15  kalmstrom.com Community 16  Register 17  Extended trial 18  Repair PF HelpDesk 19  Remove PF HelpDesk 20  Contact 21  Architecture

See also

PFHD home Buy Try Upgrade Revisions Slideshow Demonstrations ITIL Press release Comparison with HelpDesk OSP FAQ

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