Move from a public folder to a shared mailbox setup: is it just a matter of copy and paste?

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Problem Type: Features
Problem Category: Public Folder HelpDesk

No, to just copy and paste between the PF HelpDesk Outlook folders will not work. Instead, please follow this process:
  1. Make a new PF HelpDesk installation in a shared mailbox.

  2. Delete the new PF HelpDesk network folder.

  3. Restart Outlook.

  4. Copy all tickets from the old PF HelpDesk public folder to the new PF HelpDesk shared mailbox.

  5. When you go into the new PF HelpDesk Outlook folder (the shared mailbox), you will see a new button “Go to PFHD network folder”. Click it and Select the old (working) network folder.

  6. Restart Outlook again.
Make sure that no one is using PF HelpDesk during this process.

There is no need to perform the process on each client. Once it is done from one PC, it will be up from all other PCs also. They only need to restart Outlook.
 
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