Outlook 2010: I have installed PF HelpDesk in Outlook 2010, but the Outlook folder looks just like a normal folder.

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Problem Type : Errors
Problem Category : Public Folder HelpDesk

If you use PF HelpDesk with Outlook 2010, you have to allow script in public or shared folders ‒ which type depends on if you install PF HelpDesk in a public folder or a shared mailbox.

In earlier versions of Outlook script in public folders is allowed by default, but not in 2010. If script is not allowed, the installer cannot set the home page of the PF HelpDesk Outlook folder, and it cannot be set manually either.

At a first installation the setup will finish without any error messages, but when you go into the PF HelpDesk Outlook folder you will not see any home page for it. Instead it will look like a normal folder.

In the case of an upgrade to Outlook 2010 when tickets are already present in the PF HelpDesk Outlook folder, you will be able to see all tickets but no home page will be there.

To allow script in public or shared folders, go to the File tab >Options >Trust Center >Trust Center Settings >E-mail Security and check the box for script in public folders.

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3. Here the box for allowing script in public folders is checked:

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