Automatic e-mail when a ticket is created: Can I exclude some callers from getting them?

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Problem Type : Features
Problem Category : Public Folder HelpDesk

Yes, you can. In the PF HelpDesk Settings, Callers tab, you can choose what callers should not have an automatic e-mail when a ticket is created from their e-mails. By default all callers are checked, so uncheck the people you want to exclude from the sending list.



For information on the settings for automatic e-mails refer to the PF HelpDesk manual and to the faq about that.


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