Responsible helpdesk staff: Can I assign a default Responsible for each caller?

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Problem Type : Features
Problem Category : Public Folder HelpDesk

Yes, you can. In the PF HelpDesk Settings, Callers tab, you can assign a default Responsible for each caller. Click in the grey field and select a Responsible for the caller. That name will be automatically filled out in all tickets from that caller. To edit, click in the default responsible field again to select a different person.






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