Add-in: Missing PF HelpDesk add-in / Opening Outlook I get this message: Outlook experienced a serious error the last time the add-in Public Folder HelpDesk client tools was opened.

Table of Contents (index)
Problem Type : Errors
Problem Category : Public Folder HelpDesk

These errors typically happens when Outlook was shutdown when the PFHelpDesk client tool was still performing. It can be solved by removing the add-in from the COM Add-ins and then adding it again.

Outlook 2003: Tools > Options > Other > Advanced Options > COM Add-ins

Outlook 2007: Tools > Options > Trust Center > Add-ins

  1. Remove the 'Public Folder HelpDesk Client Tool' entry from the COM Add-ins dialog.

  2. Restart Outlook.

  3. In the COM Add-Ins dialog, click Add. This will prompt you to browse to a DLL.. Browse to Program Files\kalmstrom.com\PFHD Client Tool and select 'PFHelpdeskClientTool.dll' .

  4. Restart Outlook.

Table of Contents (index)