Open Ticket button: Nothing happens when I click on the "Open
Ticket" button in the Outlook toolbar.
Table of Contents (index)Problem Type : Usage
Problem Category : Public Folder HelpDesk
The 'open ticket' button will work if you have selected an e-mail from which a ticket was generated.
Please verify if the selected e-mail has been already converted to a ticket.
If you select an e-mail that has not been converted, this button does nothing.
Table of Contents (index)