Open tickets are not shown in Outlook.

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Problem Type : Errors
Problem Category : Public Folder HelpDesk

Q.
By mistake I uninstalled the PF HelpDesk instead of the client tools.
I reinstalled PF HelpDesk to the original place, but now my tickets are not shown in the PF HelpDesk Outlook folder. I can see all the tickets in the database, but how can I get them back to Outlook again?

A.
Do you have access to the old PF HelpDesk Outlook folder? If yes, then just copy all the open tickets items from that folder to the new PF HelpDesk Outlook folder.

If you had overwritten the existing PF HelpDesk Outlook folder during the re-installation, then there is only one, rather troublesome, way to get back the Outlook ticket items: you have to manually set all the open tickets in the database to -1 flag, and then re-open them from the new PF HelpDesk, via the Search closed tickets button, one by one.
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