E-mail sent to the collection address is not moving to the Helpdesk box in a timely manner.  It sits there for hours or even days before it appears in the public folder.

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Problem Type : Usage
Problem Category : Public Folder HelpDesk

It probably has to do with PF Helpdesk not running. The application should be running in the public folder (by any of your users) all the time.

PF HelpDesk can very well be run in a separate window. Right-click on the PF HelpDesk public folder and select "Open in new Window". Outlook supports having multiple Explorer windows open.

 
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