Citrix: PF HelpDesk does not run in my Terminal Services or Citrix environment!

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Problem Type : Installation
Problem Category : Public Folder HelpDesk

This tip is from the excellent Outlook and Exchange site: www.slipstick.com
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If you install Outlook 2002 on a machine that is running Terminal Services, the setup program does not copy a file that Outlook needs to run custom forms. You can fix this problem by copying Outlvbs.dll from a non-terminal server Outlook 2002 machine to the Office10 directory of system running Terminal Services.
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NOTE that we don't test PF HelpDesk in these environments and don't officially support them. We have many customers using PF HelpDesk with Citrix/Terminal Services, though, so welcome to try it!
  
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