Views: is it possible to allow managers to see all tickets in their department?

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Problem Type : Features
Problem Category : Public Folder HelpDesk

Q: Is it possible to allow managers to see all tickets in their department? From what I saw, it looks like everyone can see all tickets, so all I would need to do is to write a view that sorted by departments - is this correct?

A: You can create any kind of Outlook View - including the one you described - and it will show up in the list with all the others. :-)
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