Looping folder tree in order to get the full folder path - Automation error, Exception occurred

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Problem Type : Errors
Problem Category : Public Folder HelpDesk

Q.
I received this error on the first ticket I created.

This error has occured: :
Looping folder tree in order to get the full folder path
The system error message was: :
Automation error
Exception occurred.
#-2147352567
Sub routine : mpgTabs_Click
Error on line: 4720
Outlook Version: 12.0.0.6300


A.
From the error report, it appears like it is a permission issue. What rights do you have over the PF Helpdesk public folder? If the e-mails to a ticket are set to be saved in public folder (E-mail history in subfolders), PF HelpDesk tries to create a subfolder inside the PF HelpDesk public folder having the ticket ID as its title, and Sent/Received subfolders further beneath it. If you don't have Publishing Editor or Publishing Author or Owner, then the part that will create the subfolder will fail.
  
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