Upgrade Public Folder HelpDesk
for kalmstrom.com Community Members and Support Customers
 Welcome to download the latest version of
PF HelpDesk and upgrade your installation.
The upgrade must be performed by a server
Administrator, who also must have
owner rights over the
selected public folder/mailbox.
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Download the .exe-file
(for downloading a zipped file, see
below)
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We recommend
that you use PF HelpDesk
with the latest Office Service Pack.
Download it from Microsoft here:
Outlook 2003
Outlook 2000
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Upgrade of a single installation of Public Folder HelpDesk
(For details, and
for upgrading a multiple installation, refer to the
Manual.)
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V 10
- Save the installation file
PFHelpDeskSetup.exe to
your computer and then to the PF HelpDesk root file folder on your server.
- From a client that has access to the PF
HelpDesk network folder,
click the file
PFHelpDeskSetup.exe to perform the
upgrade. This will automatically update all existing files and enter newly introduced files in the selected file folder.
Outlook should be closed when you perform the upgrade.
- If the client tools have been
changed since your last upgrade, each
client must also upgrade the
PF HelpDesk
client tools when prompted to do so. We try to avoid updating the client tools as much as possible, though.
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V 9 to V 10
(if possible, to avoid remaining files
from version 9, do the upgrade from the same system as
the previous installation was made).
- Save the installation file
PFHelpDeskSetup.exe to
your computer and then to the PF HelpDesk root file folder on your server.
- From a client where Outlook is closed, run the newly downloaded Setup
file and in the installation type dialog, select 'Upgrade previous version of PF HelpDesk' and click Next.
- Specify the file folder of your existing PF HelpDesk installation. Most likely it is on a shared network folder. This will
automatically update all
existing files and enter newly introduced files in the selected file folder.
- Upgrade the PF HelpDesk Client Tools. Each client will be prompted to do so next time
PF HelpDesk is started.
The registration key for
PF HelpDesk version 9 cannot be used for
version 10.
If you are a
kalmstrom.com Support Customer and want to upgrade
to the current version, please
contact us, and we will be happy to send you a new
registration key promptly!
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Download
a .zip-file |
If you have problems downloading an .exe-file you can
try this alternative, which downloads a .zip-file. When
you extract the .zip-file you will get the .exe-file from
the download above.
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