Community Members
are welcome
to download the latest version
of
PF HelpDesk.
Please join
kalmstrom.com
Community if you are
not a Member! kalmstrom.com Business Solutions takes no responsibility for
problems
that occur if you upgrade without
being a Community Member.
Permissions
The upgrade must be performed by a
person who has Write permission over the server folder and Owner permission over the
Outlook public folder/mailbox.
Note: No one should use PF HelpDesk when it is being upgraded.
Note that version 11.3 of PF HelpDesk does not have a folder homepage. All functions are moved to the toolbar/banner.
Save the installation file PFHelpDeskSetup.exe
to your computer and then to the PF HelpDesk root file
folder on your server.
From a client, run the newly downloaded Setup
file and in the installation type dialog, select
'Upgrade/Repair existing Public Folder HelpDesk' and click
Next.
Specify the Outlook folder of your
existing PF HelpDesk installation.
(Upgrade the PF HelpDesk Client Tools. )
If the client tools have been updated, they will be upgraded silently on the
machine used for the upgrade. Other clients will be prompted to upgrade them the next time
PF HelpDesk is started. Click yes, and the upgrade is automatic.
(If you have multiple installations, repeat the process for
each Outlook folder.)
It was the smoothest upgrade I ever experienced from any software. Ran the install and 5 minutes later we were back up and running.
René Le Blanc
IT Manager
Gowlings.com Community Member
Downloading for the first time? Use the
Download page
instead!
PF HelpDesk is updated often, since we want
to:
adapt to and take advantage of changes in
MS software
