Try Public Folder HelpDesk
 Welcome to download and try Public Folder HelpDesk for
30
days without any obligations. After 30
days the application stops functioning,
and you must either
register it or
uninstall it (through the Control Panel).
Public Folder HelpDesk is a client-server
application. The client tools are installed on the clients and run as an Outlook add-in.
The remaining functionality is supplied by executables that
don't have to be installed, but rather are run directly
from the server when needed.
|
|
Permissions
Installation on the server must be done by an
Administrator, who also must have
owner rights over the selected public folder/mailbox.
Installation to a local PST for testing can be done by any user without needing any special privilege.
Download the .exe-file
|
(for downloading a zipped file, see
below)
|
| Instructions for new
single installation of Public Folder HelpDesk in a public folder. (For details and for installation in a shared mailbox
or multiple installation, refer to the
manual.) |
- Download the file PFHelpDeskSetup
in .exe or .zip format.(Extract the .zip file.)
-
Create a PF HelpDesk directory in any shared file folder on your server and install the file
PFHelpDeskSetup.exe
into it. You can use either a UNC-path, such as \\servername\sharename, or a mapped drive, such as Y:.
- From a client that has access to the PF
HelpDesk directory,
click the file
PFHelpDeskSetup.exe to start the installation.
Outlook should be closed when PF HelpDesk is is installed.
- Select New installation and then
the
PF HelpDesk directory you just created.
- Select language. Fifteen European languages are supported.
- Select or create an Outlook folder of the type Mail and Post Items, under which the
PF HelpDesk subfolder will be created.
-
Install
the client tools to the local
machine when prompted to do so.
- When Outlook is started again after the Client Tools installation,
select or create a database where the tickets will be stored.
-
The first time PF HelpDesk is started on
each client, the user is prompted to install
the client tools. This user should have local
administrator rights.
Register
When the
30 days evaluation period is expired the
administrator must register PF HelpDesk to continue using the application. This is done via
the Register tab in the Settings. If the person who registers
PF HelpDesk has owner's right over the
PF HelpDesk folder in Outlook, registration is done for all user of
PF HelpDesk.
To receive a free registration key,
contact us if you are a member of kalmstrom.com Community.
Not a member yet?
Become a member and use as many of our products as you wish!
|
|
Download
a .zip-file |
If you have problems downloading an .exe-file you can
try this alternative, which downloads a .zip-file. When
you extract the .zip-file you will get the .exe-file from
the download above.
|
|
|
|
|
